Job Information
PMI WW Brands LLC IT Client Engineer in Seattle, Washington
About Us Stanley, a HAVI company, is defined by Creativity, Building and Invention. We are makers of the legendary bottle and box. Driven by purpose, passion, and performance. Obsessed with making a difference and keeping our promises. Proud of our yesterday and focused on building the team of tomorrow. Position Overview Join the Bear Force as a Client Engineer! In this role, you'll collaborate closely with both business and technology teams to oversee and optimize our Global IT Operations, specifically focused on delivering reliable fleet management of our client systems. You'll serve as an escalation point for Service Desk Administrators who provide Tier I support to our global community. We're seeking an individual who embodies a proactive, innovative spirit, possesses a passion for technology If you thrive on ambitious thinking, taking initiative, achieving collective success, and making a positive impact, we'd love to hear from you! What You'll Do Support our Service Desk to provide top level support Lead a growing fleet of Windows and Mac clients to support company growth while delivering a first-class support and user experience Collaborate with the Service Desk, Infrastructure, and InfoSec teams to ensure our clients are optimized for our dynamic environment Bring your customer service A-game to support for a wide variety of technical challenges encountered by employees, on-site and remote. Conduct proactive assessments of open incidents and daily requests to ensure appropriate actions are pursued, while finding opportunities to provide a high-quality, low-friction experience. Allowing employees to understand and self-resolve their problems with a clear way to get assistance if needed Run the inventory of client hardware and software, ensuring accuracy and completeness to support efficient operations and strategic planning. Coordinate end user accounts, permissions, and access rights, adhering to industry standards for privacy and security protocols. Implement robust measures to safeguard sensitive information and ensure compliance with regulatory standards. Implement fundamental server maintenance tasks, including running client license servers, overseeing patch deployment, conducting configuration upgrades, and other related duties to ensure optimal server performance and reliability. Independently and multi-functionally drive the advancement of our IT operations by identifying opportunities for improvement and working with your partner teams to implement Deliver excellent documentation of processes and technology & train partner teams on utilization and upkeep of implemented solutions to ensure the teams long-term success Who You Are Analytical. Propelled by analytical thinking, collaboration, strong interpersonal and communication skills, and a commitment to exceptional customer service Communicator. Possessing strong verbal and written communication skills Dedicated. Robust work ethic who is adept at working autonomously and collaboratively Education and Experience Bachelor's degree in computer science, or equivalent professional experience 3+ years of experience in IT Operations or as a System Administrator, encompassing the implementation, management, and resolution of issues in Windows 10/11 and Mac environments Deep technical knowledge, with hands-on expertise with; Microsoft InTune, JAMF, M365 Products, Adobe Cloud Products, Azure Active Directory, Okta, TeamViewer, Experience managing SolidWorks and Keyshot is a plus, Understanding of LAN and WAN concepts Experience with enterprise-grade ITSM solutions - Jira & Confluence experience preferred Salary Range $90,000 - 110,000 annually. The base pay range for this position is for a successful candidate within the state listed. The successful candidate's actual pay will be based on multiple factors, such as work loca