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Career Opportunities: IS Desktop Specialist I (24746) Requisition ID 24746 - Posted 12/26/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (2) Job Description Print Preview Position Title: IS Desktop Specialist I Exemption Status: Non-Exempt Department: Infrastructure Title of Manager: Desktop Support Supervisor Requisition: 24746 Pay & Benefits: Estimated hiring range $57,560 - $70,360 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits Posting Notes: This role is 100% onsite at our downtown Portland location. General Statement of Duties The Desktop Specialist I is responsible for implementing and supporting corporate end user technologies and standards in support of business strategies. This role is essential in executing CareOregon's end user support model. This position spends substantial time supporting and implementing IS policies and end user technologies (install and maintain). Essential Position Functions End User Support Answer phone calls and electronic requests for assistance from on-site and remote staff. Execute workstation and phone moves, adds, and changes in concert with facilities staff and outside vendors. Diagnose and resolve basic to moderately advanced incidents associated with application software and desktop operating systems. Prioritize incidents and document within appropriate tracking systems. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. Build and support PC, laptop, tablet and mobile hardware and software with preexisting images and standard packages. Ensure desktop computers operate properly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Update asset and license management tools with configuration and custody changes. Propose and write basic content for online knowledge base systems. Participate in a 24x7 on-call rotation. Standards and Policy Administration Collaborate with others to identify requirements and standards for end user devices. Participate in the ongoing review of existing desktop systems to ensure they comply with established standards and to empower business operations. Contribute ideas toward policies, procedures, standards, and best practice configurations related to end user technology. Vendor Coordination and Relations Learn and develop working relationships with vendors and related equipment suppliers, including installation and repair of services. Conduct product and vendor research, and present recommendations to senior team members and/or management. Essential Department and Organizational Functions Propose and implement process improvements. Meet deadlines for completion of workload. Maintain agreed upon work schedule. Demonstrate cooperation and teamwork. Provide cross-training on specific job responsibilities. Meet identified business goals that contribute to departmental goals. Perform other duties as assigned. Knowledge, Skills and Abilities Required Technical General knowledge, skills and/or abilities in some of the following areas: Current generation Microsoft and Mac operating systems, such as Windows 10 and macOS Network connectivity and how the Internet works Internal operations of computer hardware Providing technical assistance from a remote location Technical troubleshooting skills Office productivity software, such as Microsoft Office and Office 365 Centralized authenticatio