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Now Brewing – information security, corrective action product manager sr.! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only

celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This job contributes to Starbucks success by implementing, operating, and managing a risk-based corrective action program. Success for the role will be the sustained delivery of an optimized and global end-to-end process to identify, triage, prioritize, and manage treatment of cybersecurity and technology risks. This position reports to the information security manager of risk within the Starbucks Global Cybersecurity Services (GCS) organization. GCS is chartered with leading, inspiring, and supporting Starbucks to cultivate trust in our brand by ensuring confidentiality, integrity, & availability in every partner, customer & supplier experience.

Multiple stakeholder groups rely on the effective delivery of a corrective action program. To be successful, you must be an expert in managing complex and ambiguous initiatives while managing cross functional expectations, including but not limited to, process design, continuous improvement, SLAs, executive reporting and adjusting priorities in response to the overall risk portfolio. The ideal candidate will demonstrate a desire to delight with outstanding service and excellent communication.

This position models and acts in accordance with Starbucks guiding principles.

As a corrective action product manager sr., you will…

• Run a global corrective action program – You will be responsible for the end-to-end process from issue intake through verification and validation of the treatment completed by the responsible business and IT teams.

• Manage issue backlog and burndown - You will ensure daily operational tasks to move issues through the corrective action process are planned, tracked and prioritized. You will measure and report on service metrics to improve and evolve the process.

• Manage stakeholder prioritization and executive reporting – You will establish and maintain positive working relationships with multiple stakeholder groups. Through a combination of influence, executive reporting and education, you will ensure corrective actions are planned and prioritized with the appropriate stakeholder groups, resources are mobilized, and blockers are removed.

• Be accountable for the quality and success of the outcome your work – You will ensure processes are known, documented, and properly performed to produce consistent, timely, high-quality deliverables.

• Enjoy working on an energetic, fun team – You will have a clear ability to drive the program forward by partnering with your team. You will work closely with other partners to model and reinforce norms and Agile practices, while acting in accordance with Starbucks guiding principles and values.

We’d love to hear from people with:

• 7+ years of progressive industry experience in Information Risk Management, IT Governance, IT Risk, Data Privacy, Cybersecurity or Internal/External Technology Audit disciplines, with at least two of those years in an IT or a software development setting.

• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (5 years)

• Demonstrated ability to work with GRC Technology Team to deliver customer facing features (5 years)

• 7+ years of industry experience in a technology environment with a record of successfully delivering complex products.

• Bachelor’s degree in computer science, Information Technology, Business, or relevant field

• Ability to work within large organizations to collaborate and drive cross-functional efforts and build partnerships to secure the resources necessary to achieve goals.

• Certifications such as CISA, CISSP, PCI ISA/QSA, CISM, CIPM or others focused on controls assurance, information security, data privacy or information risk management is a strong plus.

• Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings.

• Strong verbal and written communications skills including technology leadership level communications.

• Consistently uses communications skills to influence outcomes within a known skill set.

• Ability to balance multiple priorities and meet deadlines.

• Ability to thoroughly understand complex business and technical issues and influence decision making.

• Hands on experience in developing roadmaps, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements across teams in a fast-paced, changing environment.

• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com) .

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week. [

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .