Job Information
Seattle Colleges Information Desk Specialist (Program Specialist 2) in Seattle, Washington
*South Seattle College is looking to hire an Information Desk Specialist (Program Specialist 2) in the Student Services department. *
Salary Range for this position is $45,900.00 to $58,368.00 annually.
Application and required materials must be submitted no later than / Opportunity is open until filled, first review of materials will begin Monday, November 18^th^, 2024.
[Position Summary]{.underline}
Under the supervision of the Dean Student Success and Registration, the Info Desk Specialist will be responsible for providing a variety of administrative and support services for Student Services Teams and Guided Pathways Initiatives. The Information Desk, located in our Robert Smith Building Lobby, serves as a key location and contact for current students and campus community who need assistance identifying the correct department to answer questions.
This position cultivates a welcoming and inclusive atmosphere by actively engaging with students, staff, and visitors. Ensuring everyone feels valued and supported by providing friendly, approachable, and attentive service. Contributing to student's sense of belonging by listening to individual needs, offering guidance, and connecting people with appropriate resources and services.
This position has primary responsibility for greeting and triaging students, staff, and visitors to the Robert Smith Building Lobby, checking-in students for appointment and drop-in services, issuing ID Cards for students and staff, assisting with student engagement activities, maintaining the student services lobby, and coordinating Student Services division communication updates.
The Info Desk Specialist may supervise student workers and hourly staff ensuring the execution of excellent customer service. Customer service is delivered in a variety of methods, including responses to live chat, phone calls, emails, walk-in/drop-in questions, campus tours, etc.
This position is typically scheduled for working Monday through Friday 8:00AM to 5:00PM. The schedule may vary depending on program needs. May be required to work evenings and weekends as needed. This position works 100% onsite during open business hours.
*This position is governed by a collective bargaining agreement with representation by WFSE and is subject to union shop provisions. *
[About Us]{.underline}
We are a district of three distinct colleges: North Seattle College, Seattle Central College, and South Seattle College and five specialty training centers. Which makes us the largest and most diverse community college district in the state of Washington, we are leaders in change and innovation.
Seattle Colleges is committed to recruiting dedicated faculty and employees who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.
As a Seattle Colleges employee, you will gain access to a great benefits package{rel="nofollow"} including:
*Competitive Pay Rates *
*Promotional Opportunities *
*Great Medical, Dental, and Retirement plans *
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