Milestone Technologies IMAC Field Technician III Lead (Seattle, WA) in Seattle, Washington
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
The Move, Add, Change Technician III Lead is a project based, part-time role dedicated to relocation, deployment and support projects for Milestone Technologies. Projects will consist of disconnecting workstations and/or servers, relocating hardware to a new facility and reconnecting workstations and/or servers in a new environment.
Candidates should be self-starters, punctual, motivated/driven, pay attention to detail, are excited to learn and have the ability to work in a fast-paced environment. Candidates will need to work well under pressure on large, fast-paced projects with changing priorities. We are looking for an excellent team player with a positive, flexible demeanor, and the ability to operate with a sense of urgency. This position requires standing for long periods of time as well as repetitive bending, reaching, and heavy lifting.
How You Make an Impact:
Efficiently lead teams of 10-15 technicians and delegate work as appropriate
Actively maintain direct communication between between Operations team and the client
Track project activities to which you are assigned
Review and comprehend matrix diagrams of desktops and server elevations
Identify, Document and escalate and project related issues
Rack, stack, and patch server room equipment
Troubleshoot layer 1 network issues
Accurately read/write and rack elevation drawing, patching matrices and layer 1 network topologies
Perform inventory management and data entry with keen attention to detail
What You Will Need to Succeed:
1-2 Years’ Data Center Operations experience in large scale environments in a lead or management role
1-2 Years’ Experience with Layer 1 Computer Repair and troubleshooting
Knowledge of a variety of current PC hardware and computer peripherals
Ability to lift 40 pounds regularly
Basic iOS/Android, Win OS Navigation skill
Additional preferred experience/certifications:
1-2 Years’ experience in a coordinator position preferably in tech or operations
Helpdesk/System Administrator experience
Logistics/inventory management experience
*Job description is subject to change. _ _
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
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Job ID 2020-12809
# of Openings 1
Hire Type Regular Part-Time
Job Category General IT
Milestone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
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