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Jack Henry & Associates, Inc. IBMi/iSeries System Network Administrator II in Seattle, Washington

Description & Requirements At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.In this role, you will be responsible for working with customers IT administrators to provide advanced assistance for monitoring, modifying and maintaining IBMi systems for their desired acceptable availability, stability and response time. Using product knowledge, provides high level of service to resolve customer's issue and restore the customer to fully functioning status, while strengthening the customer-JHA relationship. Systems include, but are not limited to IBMi hardware and software, Hardware Management Console, operating systems, EMC data domain VTL, networking, Windows Server/Win10, single sign on/EIM active directory and printers. This position can be worked from any Jack Henry office location or remotely within the United States. Estimated Salary: $70,000-$100,000. What you'll be responsible for:Provides advanced troubleshooting in working with customers IBMi systems administrators on daily basis. Accurately assesses the customer's issue or problem. Asks the administrators well thought out or detailed questions and carefully listens to their response to fully comprehend the need, product issue, and best avenue for resolving their problem.Identifies and resolves operating system, hardware and application issues. Will assist other internal support groups with identifying problems and issues with applications installed on various servers. Monitors incoming cases and emails to resolve in accordance with Service Level Standards (SLS) issues for internal and external administrators. Uses available support tools to assist and/or correct the issue.May manage or assist in server hardware capacity and performance to assess/implement hardware needs.Assists in providing technical assistance and solutions for system administrators on security questions, problems and auditor vulnerability scans. Assists in performing technical assistance and solutions with administrator's periodic recovery testing of DR plans and implementation. Documents system procedures and policies and works with administrators on implementation and installation functionality. Provide System Administration services for customers to implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Provide installing, configuring and maintaining TCP/IP and networking on Windows/Citrix servers and IBMi Power Systems. Ability to create devices and troubleshoot. Participates in training programs to continuously improve product knowledge and service skills.Participates in on-call 24x7 support rotation.May perform other job duties as assigned.What you'll need to have:Minimum 4 years of experience in an IT role.IBMi/iSeries experience. Experience with Windows 10/Win 8, Microsoft Outlook and instant messaging.What would be nice for you to have: Ability to work with JHA customers with over 200 system administrators to support and maintain inhouse IBMi power systems.Able to troubleshoot, use support tools, identify or recreate customer issues and resolve in a timely manner.Able to complete assigned projects and tasks in conjunction with daily responsibilities.Able to provide outstanding customer service as set forth by corporate policies and standards. Able to provide excellent communication and customer interaction skills in accordance with SLS policies and guidelines.Advanced knowledge of IT infrast