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Delaware North HR Operations Analyst, Climate Pledge Arena in Seattle, Washington

The Opportunity

We are seeking a Human Resources Operations Analyst to join our HR Operations team in support of our global HR Shared Services strategy. In this role you will provide highly efficient and compliant operational support to the HR team, business leaders, and associates at Climate Pledge Arena in Seattle, Washington.


  • Has a deep understanding of associate and manager needs for HR support and translates that understanding into effective service delivery.

  • Sets the tone and service level for HR Operations, modeling the desired associate experience.

  • Is responsible for the integrity and completeness of associate data through workflow form initiation and approval.

  • Completes front-end payroll inputs and generates payroll files on specified payroll dates.

  • Monitors and improves associate interaction and data transactions for quality, accuracy, and completeness.

  • Ensures service levels are met and/or exceeded and all operation metrics are trending in a positive direction.

  • Demonstrates an understanding of employment compliance matters and methods to mitigate risk.

  • Ensures that service delivery supports and enables compliance; provides first level support for compliance issues & background adjudications.

  • Collaborates with Human Resource Centers of Excellence, HR Business Partners, and business leadership to ensure quality, consistency, and coordination.

  • Builds and maintains internal networks to aid in effective service delivery.

  • Manages the associate lifecycle process from acceptance through end employment including new hire onboarding.

  • Other site-related activities as needed.


  • Minimum 12 months experience in a related position with emphasis on quality service delivery to an operating business.

  • 2 plus years’ operations experience in hospitality or related industry.

  • Agile in thinking and approach; self-driven and resilient.

  • Ability to work independently.

  • Knowledge of HR tools and platforms.

  • Independent problem solving and analytical abilities.

  • Strong interpersonal and communication skills.

  • Knowledge/experience in the hospitality/foodservice industry strongly preferred.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.