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Cisco High Touch Engineer in Seattle, Washington

This High Touch Engineer role provides in-depth reactive/solving expertise in Routing Protocols and Data Center with Switching technologies to large SP customers and has the following duties & responsibilities:

  • High Touch Engineer provide Network Problem Resolution, Root-Cause Analysis, Software Referral assistance as per contracted agreement with named customer.

  • Solve issues related to Routing (OSPF, BGP, EIGRP), Multicast, QoS, etc

Solid understanding of ASR9K, Nexus 7K ,CRS platforms, and

Data Center Switching

  • Receives minimal supervision, no instruction on routine work, and general instructions on new assignments.

  • Typically reports to Manager, Technical Support in HTEC

What you'll do :

  • Collaborates with all levels of CSEs, NCEs, SEs, Cisco Business Unit.

  • Works on problems of diverse scope requires evaluation of identifiable factors.

  • Provides systems/product training to internal partners and customers.

  • Provides mentorship, mentoring & leadership to new hires and less experienced engineers.

  • Provides support on a world-wide basis.

  • Connects with customers and partners across functions and boundaries to achieve significant results.

  • Earns the confidence of customers and is able to use the confidence to achieve results.

  • Solves very complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.

  • Is a technical authority in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

  • Collaborates with Engineering on complex product and software issues, driving resolution of software defects.

  • Excellent written and verbal communication, interpersonal and presentation skills. Ability to function optimally in ambiguous circumstances. Key involvement in CA and multi-functional teams to resolve customer issues. Leads team partnership extending beyond work group.

Who you are :

Minimum Qualifications

  • At least 5 years of experience solving Routing/Switching issues across Cisco platforms running IOS, IO-XR and NX.

  • Minimum 8 years of overall networking experience, including configuring, analyzing & fixing complex networks

  • Typically requires BS in CS or EE or equivalent

Desired Skills

  • Strong Layer 3 and 2 knowledge as this position will primarily focus on supporting Cisco's Routing & Switching platforms.

  • Knowledge of system architecture on ASR9K, 7600, 6500, Nexus 7000, and the ability to independently troubleshoot complex routing, switching and forwarding issues.

  • Strong documentation skills to be utilized for case management, knowledge capture, defect management and Trainings.

  • Very strong Problem Solving skills

  • Ability to drive recreates remotely

  • Validated crisis management skills, and the ability to excel under pressure.

  • Demonstrated excellence in customer interaction, written and verbal communication, and assertive leadership.

  • CCIE strongly preferred

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (30 years strong!) and only about hardware, but we’re also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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