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Description

Product head owns the transformation of knowledge management services AWS re:Post and AWS re:Post Private into Collaborative Intelligence Technology (CIT) where humans and AI will collaborate to build collective wisdom. Owns the vision and three-year planning for CIT services including AWS re:Post, AWS re:Post Private, and internal data and knowledge services. They will drive adoption among target customer segments and customer success.

Key job responsibilities

As the Head of Product, you will define the strategic vision and own the long-term roadmap for major suites of technology products with company-wide impact. Working with technical teams, you will use your product domain expertise, customer obsession, and ownership of the end-to-end product development cycle (customer engagements, stakeholder buy-ins and requirements definition, CX design, compliance, feature definition and prioritization, product messaging, go-to-market strategies, and post-launch closed-loop feedback mechanisms) to lead products and teams through strategic and technical ambiguity to ultimate success. You will be expected to make appropriate tradeoffs to optimize time-to-market and technical and business outcomes, clearly communicating goals, roles, responsibilities, and desired outcomes. Beyond a strong technical background and proven track record of product management, a successful candidate will have experience driving strategy and influencing executive leadership. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just superficial trends. Lastly, we are looking for a strong manager who can hire and develop great Product Management talent to help scale the organization to meet customer needs.

A day in the life

We have a team culture that encourages diversity and innovation. We expect team members and management alike to take high ownership for their vision and execution of ideas, and to foster a work environment empowering everyone to do the same. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.

About the team

The Collaborative Intelligence Technology (CIT) organization currently caters to a range of customers, including AWS Managed Services (AMS) customers utilizing Self-Service Reports (SSR), public developers accessing self-service knowledge articles and community-generated knowledge on AWS re:Post, AWS Support frontline operations teams and Kumo product teams consuming actionable insights through self-service dashboards, Real-Time Metrics (RTM) dashboards, Kumo page-0 metrics, and on-demand analytics. Additionally, AWS customer-facing employees use AWS Guide for internal collaboration and self-service knowledge to solve customer problems. Lastly, AWS re:Post Private, a customer enablement service for Enterprise Support (ES) and Enterprise On-Ramp (EOP) customers.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• MBA degree or equivalent work experience

• 15+ years of experience with 7+ years of technical product management experience in a related industry, and 5+ years of direct management experience

• Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations

• Demonstrated written and verbal communication skills with a proven ability to present complex technical information in a clear and concise manner to a variety of audiences

• Demonstrated experience translating customer needs and product opportunities into innovative and detailed product requirements for business applications with large and divers customer bases and business use cases

Preferred Qualifications

• Proven track record of delivering results in company-wide, cross-functional technical initiatives

• Experience with knowledge management related technologies

• Experience in managing small to medium sized teams.

• Experience owning enterprise-wide business applications and workflows with critical business, security, and compliance impact

• Experience coordinating teams across multiple business units and time zones

• Experience architecting a solution on top of Amazon Web Services (AWS)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $179,300/year in our lowest geographic market up to $309,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.