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Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Would you like to be part of a team that is redefining the IT industry? Amazon Web Services (AWS) is the pioneer of Cloud Computing and the recognized global leader, serving over a million customers and supporting tens of thousands of partners.

The AWS Global Partner Investment and Incentive Team seeks an experienced Funding Risk Product Manager to support new go-to-market funding programs as part of a new operations team. The PM will support fast-growing new funding programs by creating, enhancing, and enforcing program guardrails and scaling an operational team to make risk mitigation faster and more accurate, collaborating with our engineering team and other stakeholders. This is the right role for you if you pay attention to details, can learn quickly and collaborate with stakeholders under pressure, and incrementally improve SOPs and outward-facing guidance to enable a better Partner/Customer experience and help AWS personnel drive that experience. In this role you must be willing to “roll up your sleeves.”

Key job responsibilities

• Own compliance checking and evaluation of high-velocity partner-attached AWS customer deals.

• Contribute to and/or own creation or enhancement of dashboards, workflows, and tooling improvements to identify and mitigate risk.

• Contribute to and/or own development of deal review protocols and SOPs, quality evaluation mechanisms, reporting, and internal and external enablement and policies to improve throughput and reduce rework rate.

• Onboarding new strategic growth initiatives to the compliance checking and deal evaluation process as they go public.

• Coordinating with stakeholders to handle escalations and review edge cases, and communicating in a structured manner with those stakeholders as needed.

About the team

The AWS Partner Investments and Incentives (APII) team is responsible for accelerating Partner success by delivering Partner Investments and Incentives at scale, simplifying Partner experience by enabling the development of AWS services & products and driving Partner revenue by building go-to-market strategies with business insights and mitigated risk. The APII Risk & Compliance team is responsible for helping to standardize and automate the partner investment experience and enforce policies to drive partner security, compliance, governance, fairness and consistency, and enabling risk-based automation and audit capabilities to align resources on higher-risk activities.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree

• 5+ years of program and/or product management in audit, compliance, or operations in a higher-volume transactional-type team

• 5+ years of professional or military experience

• Experience enhancing SOPs and achieving quality results at scale while meeting KPIs

• Experience collaborating with stakeholders to manage expectations and improve quality in a high-pressure environment

• Experience driving consistently high quality in a rapidly evolving, sales-focused environment

Preferred Qualifications

• Experience with AWS, and in particular with AWS Partner Organization, sales organization, and/or AWS Partner Funding Platform (APFP).

• Experience with Amazon dashboarding and data analysis tools (Quicksight, SQL, etc.)

• Experience with Amazon engineering and change management processes.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.