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Cloudflare, Inc. Global Lead, Technical Services Management in Seattle, Washington

About UsAt Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!About the DepartmentThe Partner team works hard to grow the Partner ecosystem around Cloudflare. Channel Account Managers, Partner Development teams, and Partner Solutions Engineers all support partner businesses as they grow and scale with Cloudflare. All working together help our customers adopt Cloudflare and create great Internet-enabled experiences.About the RoleThe Partner Technical Services team is responsible for the technical support and service delivery success of our Service Partners. This role is a managerial position dedicated to building the technical service team that supports our global Service Partners. You will build and manage a team tasked with being technical application experts that help our partners build and scale professional and managed service offerings to ensure our end-customers receive an amazing Cloudflare experience. Our technical service managers drive and manage engagements with the world's most innovative SIs and service companies to help them deploy, support and operationalize partner business models and service delivery around Cloudflare's global network. Their technical knowledge of Cloudflare's solution, industry expertise, familiarity with go to market models and ability to manage large cross-functional projects allow them to act as a trusted advisor for our partner and channel engineers alongside Cloudflare's Partner Success Managers, Channel & Alliance Managers and Solutions Engineers.You are passionate about technology and going above-and-beyond for your internal and external customers. You are self-driven, naturally curious, and an avid client advocate. You look forward to building a growing team and to helping define and develop Technical Services at Cloudflare.Requirements5-10 years of management experience, ideally from a high-growth cloud companyExperience in building and leading a high performing professional services team from scratch - either in support of scaling through partners or directly owning a professional services organization.Ability to lead a global organization with clarity, authority and empathy. Create an environment of psychological safety, where collaboration is expected and encouraged and where innovation and creativity thrives.Articulate and demonstrate the execution of your global vision and strategy for partner services support. Foster global team collaboration and keep us moving forwards cohesively.Exemplify and support the navigation of technical services sales and the building of critical relationships, including executive sponsorship of large partners.Be the voice of the partner ecosystem - you will understand the nuanced serv