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Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit. The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. Receives and processes incoming guests Ensure a delightful, seamless arrival and departure for our guests. Greets guest and processes hotel registration and other transactions Keeps current on hotel accommodations, services and local attractions Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction Records resolutions to guest complaints on the "Make it Right" log Works with other departments as appropriate to arrange for services requested by the guest Stays current with developments in the hotel by reviewing and updating the communication log Prepares end of shift summaries and communications for management and other shifts Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program Makes reservations in accordance with hotel's yield management practices Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards May be responsible for answering and fielding all calls to the hotel, both internal and external Identifies and records special billing instructions and notifies Accounting Obtains appropriate approvals and signatures for guest transactions Follows hotel policy on cash banks Maintains confidentiality of guest information Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest Requirement/Skills Strong customer service experience required Previous hotel experience preferred Ability to maintain a positive and professional attitude when handling all situations Solid computer skills Ability to push/pull up to 30lbs Ability to work flexible schedule, including morning, afternoons, nights and weekends Excellent communication skills Mu