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Amazon Corporate LLC Front End Engineer, Amazon Connect Customer Profiles in Seattle, Washington

Job summaryDo you have a passion for innovating and building world-class customer-facing user interfaces? Do you want to work closely with a talented team of engineers, product managers, and UX designers to design and build customer experiences that solve critical use cases for our customers? If so, then come join us today!We are looking for passionate and talented Front-end Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be part of a fast-growing business, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.Key job responsibilities* Solve front-end engineering problems, applying appropriate technologies, UX patterns and best practices.* Use common user interface design patterns to decrease friction between the customer and software.* Instrument software with real user metrics (e.g., taps/clicks, feature interaction, performance, fatals) to provide data and protect the customer experience by using alarms and monitors.* Proficient with debugging, profiling, and analysis tools used to support front-end applications* Focus on operational excellence, constructively identifying problems and proposing solutionsA day in the life* Participate in bi-weekly sprint planning* Attend daily standups with the team* Attend weekly operational meeting, lunch n' learns, and career coaching 1 on 1's with your manager* Communicate weekly on project statuses* Schedule and participate in project meetings and reviews with UX, PM, and Engineering stakeholders* Contribute feature code and conduct code reviews for your teammates* Have Fun! Attend weekly team events to connect and build strong working relationshipsAbout the teamAmazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes.What you will get from us:We are a team that cares about your work-life balance, while challenging you and your team to solve problems at AWS scale. You will be part of a strong team in a fast-paced, start-up environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth. You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal and make history in launching a new strategic service in the industry.At least 1 year of experience working with front end, web, or mobile software development using JavaScript, HTML and CSSAt least 1 year of experience demonstrating web security and web performance best practices.Familiarity working in Typescript and ReactJSFamiliarity with writing unit, integration, and end-to-end tests with Jest and Cypress.Familiarity with CI/CDFamiliarity with infrastructure necessary to run and scale a web application (e.g. Asset storage, CDN's ).Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. F

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