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Catholic Community Services Front Desk Staff - On-Call in Seattle, Washington




St. Martin’s on Westlake is a low income Single-Room-Only permanent housing program for formally homeless men over 55 years old. We provide on-site social services and a meal program to assist residents to break the cycle of homelessness. Our goal is to build a community where residents experience a safe and dignified place that they can call home.


Front Desk Staff monitor the building, respond to medical and social crisis, interact positively with Westlake residents and guests, allow access of residents and legitimate visitors to the facility, enforce Westlake house rules, make periodic rounds of the facility, respond to emergency maintenance problems, answer phones and communicate messages, and keep a log of the day’s events.



Knowledge of Westlake Front Desk manual

The Westlake Front Desk Manual gives detailed policies and procedures for this position. The Front Desk Staff employee is to be familiar with and follow the procedures in the manual. The duties and responsibilities outlined in the manual include but are not limited to the following:

  • Ensure security of the building.

  • Control front door access of the facility to both residents and guests.

  • Be aware and respond to any issues that may affect the safety or well being of the residents.

  • Be aware and respond to any immediate facility maintenance problems.

  • Do rounds of the inside and outside of the building every two hours or as instructed by a supervisor.

  • Interact positively with Westlake residents and visitors.

  • Maintain professional boundaries.

  • Enforce house rules respectfully and firmly.

  • De-escalation of conflicts and crisis situations

  • Intervene and calm situations in which resident behavior is uncontrolled, disturbing the peace of others, or endangering the safety of others or the resident.

  • Respond to medical and social crises.

  • Respond immediately to emergency alarms.

  • Respond to conflict situations between residents.

  • Assess a situation and call 911 as needed.

  • Desk Reception.

  • Answer phone, take messages, and direct calls to voicemail.

  • Provide program information to public inquiries either on the phone or someone coming to the building.

  • Keep an electronic log of the shift events.

  • Write coherent and legible entries into the electronic log, communicating information to other staff regarding resident and facility issues.

  • Other duties as assigned by supervisor.

General Responsibilities:

  • Observe/follow guidelines on confidentiality rights of residents and respect their privacy.

  • Alert Management staff or Maintenance staff to issues/concerns regarding building or residents that are observed in course of performing duties.

  • Maintain accurate record of hours worked and turn in timesheets on schedule.

  • Attend trainings required of employees and staff meetings as scheduled.

  • Become familiar with landlord/tenant law and the actions that are permissible for landlords.

  • Maintain cooperative relationships with residents/businesses in surrounding neighborhood.

  • Contribute to the mission of Catholic Community Services and Catholic Housing Services.

  • Contribute to and support a positive, team-oriented work environment.


MINIMUM QUALIFICATIONS:(Qualifications which applicants must possess to be considered for the position.)

  • Work history that demonstrates reliability and dependability.

  • Work or volunteer history that demonstrates ability to interact and communicate with elders or vulnerable populations.

  • Work or volunteer history that demonstrates good judgment and decision making skills.

  • Computer skills including the use of Microsoft Outlook, word processing, and ability to learn electronic logging and timesheet software.

  • Demonstrated ability to write coherent, descriptive, legible communications.

  • Ability to verbally communicate, write, take messages, and answer phones in English.

  • Experience in crisis intervention.

  • Ability to learn first aid/CPR skills.

  • Ability to work within the mission, goals and objectives of Catholic Community Services and Catholic Housing Services

PREFERRED QUALIFICATIONS:(Qualifications which are desired in applicants; however, applicants without these qualifications will not necessarily be excluded from consideration if they possess minimum qualifications.)

  • High School Diploma or G.E.D.

  • Experience working with elders.

  • Experience working with alcoholic populations.

  • Experience working with special needs populations.

  • Building security experience.

Job LocationsUS-WA-Seattle

Posted Date2 weeks ago(11/12/2020 6:19 PM)

Job ID2020-5018

of Openings2

CategoryCustomer Service/Support

MinUSD $17.14/Hr.