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CCSWW Front Desk (on-call) - The Ozanam House in Seattle, Washington

This is an on-call position. Candidates must be available for weekends and holidays.

Frederic Ozanam House is a 56-unit Single Room Occupancy apartment community for single adult men, age 55 and older, who are homeless at time of move-in. Qualified applicants make at or below 30% of Area Median Income and have a substance use disorder. Referrals to Ozanam are made through King County’s Coordinated Entry service for Single Adults. Ozanam provides permanent supportive housing within a Housing First and Harm Reduction model.

The Ozanam team coordinates on-site supportive services that promote housing stability in an environment that honors and respects the dignity of each resident. Gathering spaces and other amenities encourage resident connection and community engagement.

The Front Desk staff helps ensure the safety of the building’s residents, provides support to residents in crisis, and works with other staff to create a positive environment. This position also answers the phone, monitors the doors and security system, and performs light paperwork duty to ensure smooth communication between staff 24 hours a day.

The Front Desk staff is central to providing a safe, respectful, and caring environment for the residents of Frederic Ozanam House. It is essential that the Front Desk staff provide a welcoming presence in the lobby, and offer hospitality to residents and their guests.

Ensure Building Safety:

  • Staff front lobby desk and monitor building access.

  • Check in/out and welcome visitors to the building.

  • Monitor the building for hazardous conditions or situations.

  • Implement fire/emergency procedures as needed. Review procedures monthly.

  • Respond to emergency situations including medical, mental health and social crisis; contact appropriate staff and/or outside serve providers.

  • Monitor building via security cameras

  • Check in/out designated equipment/keys/supplies, etc.

  • Record significant occurrences in the daily log in a detailed and professional manner.

  • Ensure residents and visitors are following building rules.

Crisis Intervention:

  • Collaborate with other staff to maintain a positive milieu in community areas.

  • De-escalate residents experiencing crises.

Building Communication:

  • Answer phones and distribute calls/messages for both staff and residents.

  • Communicate visitors’ presence in lobby to resident rooms.

  • Sort and distribute mail, business messages, etc.

  • Interact positively with residents and visitors.

  • Work cooperatively with building staff and with visiting providers. Refer residents to appropriate staff as needed.

Building Upkeep:

  • Maintain the first floor common areas, including sanitizing surfaces to ensure a safe and clean environment for residents and staff.

  • Respond to building emergencies.

Other Routine Duties:

  • Some desk clerk and record keeping responsibilities.

  • Monitor use of computer lab, fitness area and common rooms to ensure residents are following building rules.

MINIMUM QUALIFICATIONS: (Qualifications which applicants must possess to be considered for the position.)

  • Work history that demonstrates reliability and dependability.

  • Reliable access to a telephone, and be able to respond to phone calls in a timely manner.

  • Reliable transportation to and from work.

  • Experience working with individuals who are experiencing economic hardship, homelessness, mental illness and/or chemical dependency.

  • Experience handling crises in a calm, professional manner.

  • Ability to learn crisis intervention skills.

  • Ability to ensure building security and resident cooperation.

  • Ability to communicate effectively, both orally and in writing.

  • Proficiency in word processing and spreadsheet applications; ability to learn property management software.

  • Ability to work within the mission, goals and objectives of Catholic Community Services (CCS) and Catholic Housing Services (CHS).

  • Support and uphold the mission, beliefs and values of CCS and CHS.

  • Demonstrate the necessary attitudes, knowledge and skills to deliver culturally-competent services and work effectively in multi-cultural situations.


One or more years’ experience working in permanent supportive housing.

ID: 2020-4928

External Company Name: CCSWW

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