Work in Washington Veterans Jobs

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 18 locations in 5 counties across Washington. We are committed to investing in our amazing team and technologies which enable better service for our customers and communities. In 2021, First Fed was recognized as a Best Workplace by Puget Sound Business Journal and a Best Bank by Forbes, Peninsula Daily News, and Bellingham Alive. 

We welcome applicants from all backgrounds -- our diversity makes us stronger.

Our Values

Optimism:  We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative:  We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect:  We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth:  We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership:  We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Position Purpose:

A Fraud Specialist plays a crucial role in safeguarding the financial institution and our customers against fraudulent activities, utilizing expertise in detecting and preventing fraud, and ensuring the security of our banking operations and protecting our customers from financial crime. The Fraud Specialist will support internal and external customers with fraud prevention and response across all products and services.

Essential Functions:

• Utilize First Fed's fraud prevention solutions to identify potential fraud.
• Conduct investigations using software tools, multiple data sources, and customer communication to resolve complex cases.
• Process system generated alerts for areas such as identity theft, online account takeover, card fraud, and other automated monitoring systems.
• Identify trends and patterns in analyzing account activity.
• Exercise decision making skills, discretion, and confidentiality.
• Communicate directly with customers in a professional, respectful, and empathetic manner even during high-stress or difficult conversations.
• Prepare written reports that detail your investigation findings.
• Work closely with cross-functional teams, including compliance, legal, and retail. Collaborate with law enforcement agencies when necessary.
• Assist with fraud prevention and handling training for all staff including new hires.
• Assist with the development and maintenance of relevant policies and procedures.         
• Support the administration of our internal loss prevention program and investigations.          
• Complete all assigned annual training requirements in a timely manner.
• Develop and maintain a working knowledge of First Fed policies, procedures, and systems.
• Maintain regular and predictable attendance.
• Perform related duties and responsibilities as required.

Qualifications/Requirements:

High school diploma or certified equivalency. 

At least two (2) years relevant work experience administering or performing investigative, analytical, or audit work, preferably for a financial institution. Candidates with auditing, fraud investigation, or loss prevention experience are encouraged to apply.

Knowledge of accounting, compliance, and auditing processes and tools.

Experience with Microsoft Office suite. Advanced experience with Excel is preferred.

Strong written and oral communication skills. Must be comfortable working directly with internal and external customers, even when delivering difficult news.