Redbox Field Service Technician - Seattle, WA in Seattle, Washington
At Redbox, we’re on a mission to serve our customers unparalleled choices in new release movies and entertainment with more ways to watch at affordable prices. We’re growing our nationwide footprint of approximately 35,000 entertainment kiosks, serving 40 million customers, and creating a multi-platform, multi-product entertainment experience. We’re expanding our service business and are looking for Field Service Technicians to service and repair kiosks for Redbox and other big-name lines in the automated retail Kiosk business
We’re not just passionate about our products, we LOVE our customers! Providing them with an exceptional experience is something we strive to do every day. If you share our love for customers, enjoy working with your hands to repair machines and equipment and prefer to not be confined to a desk, keep reading!
The ideal candidate is a hands-on problem solver: maybe you watch YouTube and then fix your own appliances, or you’re the one your family calls when they can’t get their Smart TV to connect to WiFi. You’re the type of person that owns a toolbox with Allen wrenches, tiny screwdrivers and a soldering iron, so you can fix your own stuff.
If this sounds like you, we think you’ll love being a Field Service Technician. You’ll work independently throughout the day in partnership with your manager, aiding in the technical support of Redbox and other kiosks -- ensuring our customers are taken care of, kiosks are up and running, and company goals are met. At the direction of your supervisor, you will work under shifting priorities for break-fix and projects. No two days are the same!
Perform and complete kiosk installation, preventative maintenance and independently troubleshoot and repair kiosks onsite
Drive a company vehicle to install, repair, and maintain all product lines as assigned
Respond to dispatch calls utilizing a work order system during scheduled shift
Maintain the exterior of kiosks (cleaning, painting, restoring)
Manage and maintain a parts inventory, repair tools, and equipment
Provide quality customer service through regular interaction and communication with co-workers, phone based machine support, external customers and contractors, store owners, and managers/employees
Secure all company merchandise and ensure kiosks are properly locked
Properly care for and follow maintenance schedule for all company issued property, including company vehicle, phone, tablet, parts, tools and inventory
Load and unload product from automobile, residence and warehouse
Perform administrative tasks with attention to detail including work tasks, parts used, logging activities, miles driven, meal breaks, and time worked
Provide timely communication to co-workers and leadership team
Support the Regional Operations Supervisor (ROS) and assist the Merchandising Team with additional duties as assigned and necessitated by evolving scope of business needs
Education & Experience
Some relevant field experience preferred, ideally with:
Mechanical and/or electrical equipment repair, where you’re troubleshooting, loading and configuring software, replacing hardware parts and handling component/peripheral replacements
Troubleshooting as part of a remote tech support or help desk team
1+ years of experience in a customer-facing position
1+ years of troubleshooting experience with remote tech support or help desk
Knowledge, Skills & Abilities
Possess basic networking knowledge (TCP/IP) including configuring IP addresses, troubleshooting connectivity issues, and configuring WiFi devices (routers/switches)
Ability to use a wide range of tools (drills, saws, sanders, etc.), multi-meters, cable testers, crimpers, etc.
Ability to follow written Technical Service Bulletins/Standard Operating Procedures
Must be able to thrive in a virtual training environment as well as learn hands-on
Adaptable to ever changing environment and procedures
Strong analytical, organizational, multi-tasking, and problem solving skills
Ability to use MS Office, Android phone apps and web-based software applications; high level of proficiency with Windows Operating Systems
Must be able to effectively communicate and collaborate with others
Occasional travel with overnight stays may be necessary
Must have valid driver’s license & maintain an excellent driving record
Must successfully complete MVR, drug screen and background check
Ability to store at least 50 cubic feet of company merchandise within your personal residence
Must be able to work a rotating schedule to include weekends and holidays, and be flexible with start and end times each day to fit market needs
This role requires the ability to:
Drive for extended periods
Lift and carry 50 lbs. frequently throughout the workday
Bend, kneel, push, pull and stand for hours at a time throughout the workday
Work in indoor and outdoor environments with varying weather elements, including extreme weather conditions
Working in small confined spaces for long amounts of time
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet ongoing needs of the organization.
Please click here (https://viewer.joomag.com/redbox-4-page-benefit-overview-2022/0103725001636759862) to view Benefits offered by Redbox for this role.
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
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