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Catholic Community Services FCS Case Manager - CReW in Seattle, Washington


Full-time position starting at $24.60 - $27.36/hr (D.O.E) withCOMPETITIVE BENEFITS INCLUDE:

  • Medical, Dental, Vision, Life Insurance and Long-Term Disability

  • Health Savings Account and Flexible Spending Account

  • Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday

  • CCS/CHS 403(b) Employee Saving Plan

  • Employee assistance program

    Program Description Catholic Community Services’ Foundational Community Support (FCS) Program provides Supportive Housing and Supportive Employment Services under the WA State Medicaid Transformation Project. Supported Housing Services are for people with complex needs and unique strengths who benefit from hands-on case management and resource connections in order to be successful in finding and maintaining housing. This Medicaid benefit is integrated throughout CCS’ diverse social service programming to support housing search and placement activities in a variety of locations, such as Rapid Re-Housing (RRH), Housing and Essential Needs (HEN), shelters, or Permanent Supportive Housing programs. Service locations are dynamic and flexible is accomplished when staff work both independently and as part of a strong team. CCS is committed to creating a welcoming and inclusive workplace and is proud to be an equal opportunity employer. Candidates from all walks of life are strongly encouraged to apply.

    Position Description This position works with individuals who are eligible for FCS, focusing on building rapport and developing trust in order to assist with: housing search and placement, housing stability planning, community resource linkages, care coordination with providers, and landlord-tenant mediation. Work occurs in a variety of settings, including housing sites, shelters, the streets and other community locations. This position is encouraged to develop holistic care plans for clients and address all needs that can impact housing stability, such as behavioral or physical health, financial assistance, natural supports, and community involvement. Work is collaborative and done along with other housing & shelter as well as health care providers, in order to promote positive health outcomes for individuals with complex needs.


  • Complete initial assessment and enrollment into FCS program: review client rights and initial consent documents, and conduct an assessment identifying the enrollee’s strengths, preferences and needs related to housing and needs for support to maintain community integration (including what type of setting works best for the enrollee),

  • Following assessment, identify and establish short and long-term measurable goal(s), and write out a plan of care in the clinical record that describes how goals will be achieved, and how concerns will be addressed

  • Plan for and provide support to clients in identifying, locating and moving into housing. This may include doing standardized assessments required for Coordinated Entry systems of care, searching for available housing placements that would fit the individual’s needs, completing referrals or applications for units based on their financial status and eligibility.

  • Assist clients with obtaining documentation needed to be considered “move-in ready” such as state ID, Social Security Card, or income verifications. This may entail traveling with the client to government offices or making phone calls to government identities on clients’ behalf.

  • Assist clients with connecting to or applying for financial resources that will assist with housing stability, such as HEN/ABD, Social Security, Emergency Assistance, or vouchers for furniture and homeware purchases.

  • Coordinate and link clients to services including primary care; substance use treatment; mental health services; medical, vision, nutritional and dental providers; vocational, education, employment and volunteer supports; hospitals and emergency rooms; probation and parole; crisis services; end of life planning; and other support groups and natural supports

  • Coordinate care across providers to ensure collaborative approach to intervention.

  • Encourage social skill building through role modeling effective relationship and communication skills, affirmative and supportive communication strategies, and conflict resolution techniques.

  • Encourage and provide referrals to resources that encourage independence in community living, such as support groups, skills training, or 12-step meetings.

  • Promote, as needed, the development of independence in activities of daily living skills, such as money management, laundry, apartment care, checking mail, etc

  • Remind individual of upcoming apartment inspections and provide assistance or connection to resources, such as in-home caregiving or choreworkers, who can ensure that clients’ residences pass all safety and cleanliness inspections required by landlord or subsidy provider.

  • Provide supports to assist the individual in communicating with the landlord and/or property manager regarding the participant’s disability (if authorized and appropriate), detailing accommodations needed, and addressing components of emergency procedures involving the landlord and/or property manager

  • Coordinate with clients to review, update and modify their housing support and crisis plan on a regular basis to reflect current needs and address existing or recurring housing retention barriers

  • Connecting the individual to training and resources that will assist the individual with lease compliance, including ongoing support with activities related to household management

  • Participate in person-centered plan meetings at redetermination and/or revision plan meetings, as needed.

    Job Conditions

    This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.

    Physical and Mental Acuity Requirements

    The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to hear telephone rings, phone conversation and face-to-face conversation, door bells and emergency alarms.

  • Able to speak clearly in person and on the telephone.

  • Able to hand write legibly.

  • Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response.

  • Able to sit for sustained periods of time.

  • Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.

  • Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using computers and other office equipment.

  • Ability to prioritize multiple tasks, and to work independently and as a team member.

  • Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds.

  • Regularly able to perform duties as assigned.

  • Able to make independent decisions and apply sound judgment in performing job duties.


  • A Bachelor’s Degree in a human/social services field; may also be an Associate’s degree in a relevant field with one year of field experience. May also be a Certified Peer Counselor with one year of field experience.

  • 1 year of experience working with individuals experiencing homelessness or housing transitions

  • Registered DOH Washington State credential: Agency Affiliated Counselor (HIV/AIDS training required),orability to obtain a credential within 60 days of hire.

  • Proof of negative TB test within past 12 months and ability or test within first six months of employment.

  • Knowledge of the social service providers and community resources that are available for consumers.

  • Demonstrable case management experience including problem-solving/issue assessment skills, intervention planning/implementation skills, and/or crisis intervention skills.

  • Ability to uphold and model the mission, values, and insights of CCS/CHS.

  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

  • Excellent oral and written communication skills.

  • Basic computer skills with ability to maintain up to date and meticulous records.

  • Criminal history background checks are required prior to employment.

    Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

    Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

Job LocationsUS-WA-Seattle

Posted Date6 days ago(5/15/2024 5:12 PM)

Job ID 2024-7726

of Openings 2

Category Social Services/Direct Client Services

Min USD $24.60/Hr.