Work in Washington Veterans Jobs

This role isnoteligiblefor100% remotework. Employees must live within a commutable distance of the Seattle Metropolitan Area and must be willing to be onsite at the client and/or Slalom Seattle office up to 5 days a week.* Title: Experience Strategist, Senior Consultant Who You'll Work With Our Business Advisory Services teams help organizations of all kinds redefine what's possible, give shape to the future-and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes. As an Experience Strategist at Slalom, you will play a pivotal role in shaping the strategy for experience transformation projects. You will integrate customer strategy, business strategy, and experience design to create a cohesive approach to solving complex challenges for our clients. Your responsibilities include supporting the development of a shared vision, setting objectives, and drafting plans to achieve desired outcomes across product, experience, marketing, and business teams. You will be involved in all aspects of the experience ecosystem, laying the groundwork to enable and enhance our client's customer experience. What You'll Do * Provide subject matter expertise and delivery excellence on experience-led client projects * Facilitate workshops and interviews with client teams to develop a deep understanding of opportunities, challenges, and desired business outcomes and to create alignment and buy-in * Conduct maturity model assessments to identify which capabilities will be required to achieve strategic objectives and build delivery roadmaps, including recommendations about specific martech platforms and tools * Develop personas, customer journeys, and service design blueprints * Lead customer research to understand customer needs and align with key business outcomes * Collaborate with clients and customers to define business requirements and develop prototype experiences * Partner with clients to determine experience metrics that align to business objectives * Collaborate with Slalom cross-functional teams and capabilities (analytics, experience design, technology, program leadership, account leadership) to execute strategies that achieve and exceed business goals * Support pipeline development and grow opportunities through client solutioning, resource scoping, and delivery planning What You'll Bring * 6+ years of consulting or digital agency experience in a client-facing role * Fluency in relevant experience design frameworks (e.g., in Design Thinking, Service Design, Human Centered Design, etc.) * Complex project experience leading multiple workstreams, roadmaps, and budgets * Working knowledge of the Martech landscape, capabilities of key platforms (e.g. Adobe Experience Cloud, Salesforce Marketing Cloud, Google Marketing Platform) and emerging trends along with experience using and/or implementing said platforms * Experience designing and executing customer and client research * Skills in workshop facilitation to drive consensus and navigate complexity * Experience in business case development and presenting to executive audiences * Knowledge and skills using collaboration and rapid prototyping platforms (e.g., Miro, Figma, Lucid, etc.) * Demonstrated professional growth and the proven ability to work cross-functionally * Outstanding verbal and written communication skills to audiences of all levels, including the ability to organize and simplify concepts and maintain a strong executive presence About Us Slalom is a purpose-led, global busin To view the full job description,

click here