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Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Join us at Adobe as an HR Generalist and seize the chance to be at the forefront of shaping employee experiences across the Americas. In this role, you'll have the opportunity to serve as the initial point of contact for inquiries, offering support, coaching, and solutions that directly impact employee success and satisfaction. This is your opportunity to make a meaningful difference while growing both personally and professionally in a dynamic and innovative environment. What you'll Do Act as initial point of contact for approximately 16,000 employees across the Americas (through Director level) for all Employee Experience-related questions. Areas of support include: Coach Managers and employees with moderately complex cases in compensation, career development, Non LOA accommodations, I-9 support, orientations, time off and benefits, background Checks Provide employee support to Director level and below population Address questions related to Employee Experience policies, procedures and programs Identify and clarify issues through inquiry Evaluate potential solutions or implement selected solutions Mitigate escalations as much as possible and focus on quick resolution Responsible for managing, tracking, closing and reporting progress on Employee Experience inquires using the case tracking tool Assist employees and managers in utilizing and optimizing self-service transactions in Employee Experience-related tools What you need to succeed 3+ years HR experience preferred Bachelor's Degree or equivalent experience Effective communication skills at all levels, including written and oral communication Demonstrates foundational problem solving and triaging capabilities of moderately complex cases (i.e. compensation guidance, career coaching) Displays the highest commitment to customer service Ability to complete work with a sense of urgency Ability to work autonomously and independently, while contributing to key initiatives Ability to apply judgment and identify need and appropriate party for escalation, demonstrates foundational employee relations skills Contributes and to team projects and initiatives Ability to learn tools and various technology platforms Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $53,900 -- $122,700 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gend