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Amazon Corporate LLC Enterprise Service Manager - Launch Center in Seattle, Washington

The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with one or more large accounts, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.AWS Professional Services engages in a wide variety of projects for customers and partners, spanning diverse technologies across multiple industries. The Application Migration, Modernization and Management Practice collaborates across the entire AWS organization to deliver the best solutions for customers, connect with AWS product and service teams, and drive feature innovation based upon customer needs. As trusted customer advocates, the Practice helps organizations understand best practices around advanced cloud-based solutions, and how to migrate and/or re-develop existing workloads in the cloud. You will help shape, execute, and deliver solutions for a broad range of customer use cases primarily from large enterprise customers.We are looking for professionals who are passionate about:Engaging customers - collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customersEnable cloud transformation - develop long term Cloud Strategy with customers, identify and develop specific opportunities and supporting business cases, manage issues and risksSupport the commercial relationship - plan and implement a portfolio of projects, including budget and deliverable responsibilities, drive proposal construction, including estimations and deal pricing, conduct contract negotiations and execute contractsLead great people - build high performing teams of consultants with superior technical depth and outstanding customer relationship skillsBe an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmapsThink big - ability to assess customer marketplace circumstances, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large, complex multi-month programs which include multiple ProServe engagement servicesAs an Enterprise Service Manager you will be responsible for:* Engage with customers to understand their business drivers and application portfolio* Development of long term Cloud Strategy for customers* Identify and develop specific opportunities and supporting business cases* Deal shaping, including estimations and deal pricing* Contract negotiations and closing* Planning and implementation of a portfolio of projects, including budget and deliverable responsibilities* Mitigation of delivery risks and issues* Overseeing delivery of projects in account, ensuring high quality delivery* Act as single person of contact for Customer executives, developing deep, trustful relations* Educate customers on AWS services and translate those into a clear business value proposition* Envision and inspire customers* Coaching Customer and Partner teams to be self-sufficient.Our Consultants work with enterprise customers locally, regionally and potentially domestically. As such, Consultants will be required to travel to client locations to sell and deliver professional services as needed* BA/BS degree or equivalent experience; Computer Science or Math background preferred* 15 + years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles* 10 + years working as a consultant or part of a

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