Job Information
Nordstrom Enterprise Operations & Delivery Program Manager II in Seattle, Washington
Job Description
As retail is ever-changing and the challenges become more complex and cross-functional, Nordstrom has realized the need for a centralized team that partners closely with leaders across business , merchandising, technology, and operations to deliver step changes in our results. Come join our newly formed Enterprise Operations team, focused on delivering enterprise-wide capabilities, plans, and data & insights, that advance Nordstrom’s top strategic priorities. You’ll be a part of a small, high-impact team with deep experience in management consulting, finance, merchandising, and operations. We work with the entire business and touch the full lifecycle – from strategy creation to operational implementation. So come join a team that gives you a 360 degree view across the enterprise, an ability to develop a well-rounded business toolkit, exposure to senior leaders, and the opportunity to deliver meaningful impact!
A day in the life …
As an Operations & Delivery Program Manager II on the Enterprise Operations Team, you will play a critical, enterprise-level role flexing across the entire business, enabling senior leaders and their teams to develop and deliver their plans – ultimately driving connectivity across the enterprise by weaving together planning processes and identifying and resolving cross functional interdependencies and blockers, which results in more effective planning and execution at an enterprise level. The focus of this role will be helping to drive forward enterprise leadership connection across multiple different types of forums, key events, and business functions. Two areas specifically this role will focus on are Holiday delivery and recurring leadership meetings. The work in both of these areas will be highly visible across the leadership of our business, be extremely cross functional, and impact the enterprise in one of our most competitive times, Holiday. You’ll do this by helping to build processes and tools that will help leaders track progress to their plans, communicate across the enterprise, and help to operationalize these plans by playing a thread across all functions. Different aspects of this role will flex throughout different times of the year, reflective of the changing focus on Holiday, dependent on the season. This requires a candidate that is motivated, proactive, results-oriented, and able to navigate ambiguity. Someone with a unique blend of strategic thinking, program and project management, and problem-solving skills - both quantitative and qualitative. The day-to-day work will include crafting compelling communications materials, developing effective processes, tools and templates, running ad-hoc analysis, creating cross functional business updates, and meeting with operating leaders and teams. The candidate will need to be comfortable working across a variety of topics, including merchandising, technology, finance, supply chain, marketing, stores, and digital, and at various altitudes - from high-level strategy to detailed KPI tracking. This position reports to a Senior Project Manager, Operations & Delivery.
You own this if you have ...
Bachelor’s degree required; MBA or relevant Master’s degree a plus
4+ years of experience in program management, management consulting, corporate strategy, or finance
Strong interest in retail and understanding of industry dynamics
Strong quantitative skills, including model building and insight generation (from a variety of data types and sources)
Strong interpersonal, verbal, and written communication skills
Ability to develop project plans and manage project execution
Ability to collaborate and communicate with cross-functional partners across all levels of the organization
Ability to handle ambiguity and change
Ability to work across a wide breadth of topics, focusing in on the things that matter vs getting overwhelmed by less important details
Proficiency in Excel and PowerPoint
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $92,000 - $155,000 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!