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C&W of Washington, Inc Engineering Program Manager in Seattle, Washington

Job Title Engineering Program Manager Job Description Summary This role owns the business operations outcomes and standardization of Engineering Programs supporting the day-to-day operations of the client. This role sits on the Center of Excellence (COE) and will support the programs impacting the regional delivery teams. The Program Manager will own playbook updates, process creation and implementation, quality checks on existing processes, analytics and reporting related to KPIs/Metrics, and other needs as identified by managers. A key function of this role will be administering the Banks Critical Work Authorization process for our field engineering teams. This role is REMOTE to sit in the Central/West US Region Job Description Responsibilities This individual is responsible for working with the respective workstream Director and Peers to provide operational leadership support to all aspects of the business This role will ensure that administrative and operational functions are provided to the respective teams in an efficient and effective manner In addition, this individual will be responsible for service delivery oversight for operations functions and staff throughout the sub-regions, and will work closely with the Director in a support function to implement strategic initiatives As a Program Manager, this individual will ensure there is sufficient front office support and act as a steward for operational excellence initiatives Own and manage the work flow for critical work authorizations in support of our field engineering teams Operational & Reporting Creatively solve problems to ensure appropriate accountability is maintained with respective workstreams and are operating in an efficient and effective manner Provide informal leadership, mentoring and supervision to the staff Develop and support the Director with the development of annual business plans, operations plan, stating priorities, timelines and responsibilities Implement programs to ensure that Cushman & Wakefield is recognized as an industry leader as well as a best place to work Collaborate in the development of strategic planning with the leadership team and develop short- and long-range operating objectives, policies and programs Governance & Compliance Ensure compliance with corporate standards and internal company processes and systems are in place Ensure consistent delivery of services by maintaining playbooks and communicating new process clearly Strategic Planning & Coordination Collaborate cross-functionally with counterparts in other workstreams in order to learn and utilize best operational practices and offer innovation to the client Foster coordination and communication with the leadership team to develop and implement an annual plan for developing a high quality, collaborative work environment Spearhead training programs for employees and coordinate appropriately Qualifications Bachelor Degree 4+ years of related experience or training, Or any similar combination of education and experience Highly analytical, organized and detail oriented with strong math and communication skills Strong knowledge of presentation creation, strong writing skills, research experience and analysis Excellent interpersonal skills, organizational savvy, emotional intelligence, keen judgment and problem solving Proven record of providing excellent internal and external customer service Demonstrated adherence to the highest ethical standards and professionalism Experience with design software such as Adobe suite and Google Office suite/Microsoft Office suite Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer Regularly required to talk, hear, and use hands and fingers to write and type Ability to speak clearly so others can understand you