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Sirius Computer Solutions Engineer - Networking in Seattle, Washington

Description

Position Summary

The primary purpose of this position is to integrate and deliver a wide range of technology solutions to clients. This role works in a quality, professional manner to complete project responsibilities on time and on budget, resulting in high customer satisfaction. This position may also provide pre-sales support, customer support and direct quality assurance for all projects deliverables.

Primary Duties & Responsibilities

  • Installs, implements, maintains, upgrades, and troubleshoots Cisco Networking Solutions, and client infrastructure solutions in general; transferring technical skills and knowledge to client through work logs.

  • Performs research, problem solving, technical support, and general maintenance of client relationship

  • Performs overall solution Quality Assurance (QA) tasks for all projects delivered against assigned project deliverables while ensuring they are in alignment with the project scope and SOW (Statement of Work).

  • Performs basic project coordination duties for assigned projects to include providing implementation/migration planning to client, knowing and meeting client timetable, coordinating vendor installations, etc. Facilitates communication between product team members.

  • Monitors and reports status of project efforts, anticipates, and identifies issues that inhibit the attainment of project goals and implements corrective actions

  • Develops and reviews basic technical manuals for standard install processes that are directly related to specialization and discipline on the job

  • Supports bill of materials, quotations and technical responses to Request of Quotation (RFQs) & Request for Information (RFIs) and Request for Proposals (RFPs)

  • Ensures scheduling accuracy and complies with all time compliance and time entry guidelines

  • Adheres to and remains mindful of project profitability

  • Meets billable utilization targets

  • Provides guidance to less experienced technical team members

  • Develops reusable assets (templates, tools, etc) for the Infrastructure practice

  • Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation.

  • Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management

Basic Qualifications

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field

  • At least three (3) years of IT engineering experience dealing with infrastructure solutions in a specified Sirius practice (Networking, Converged Infrastructure/Storage, etc), including at least three (3) years hands-on experience with Cisco route/switch

Other Required Qualifications

  • Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in the designated practice

  • Demonstrated ability to acquire further technical skills

  • Demonstrated verbal and written communication skills

  • Demonstrated ability to multitask and prioritize workload

  • Demonstrated customer service skills

  • Demonstrated ability to investigate problems and utilize problem solving techniques

  • Demonstrated ability to establish positive working relationships and work as a team player in a consulting environment

  • Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions.

  • Demonstrated ability to provide guidance and leadership to less experienced technical team members

  • Demonstrated ability to develop strong customer relationships and trust to secure future business

  • Demonstrated ability to achieve high levels of customer satisfaction on all engagements

Preferred Qualifications

  • Cisco Certified Networking Professional (CCNP)

  • Experience with one or more of the following: WLAN, DNA (Digital Network Architecture), Identity Services Engine (ISE) – Wired and Wireless, Firewalls, LAN – Catalyst switches, Data Center – Nexus switches, WAN routers, Branch routers, Site Surveys, APs and Controllers, Firewalls – Sourcefire, Firepower, VPNs

  • Relevant certifications in area of technical specialty

  • Consulting experience

  • Demonstrated knowledge of project estimation and scoping experience

Data Privacy and Security

  • All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.

  • Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment

Essential Functions

The position exists to provide technical consulting solutions to customers a nd as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis

The above primary duties, responsibilities, and position requirements are not all inclusive.

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.

Competencies

Demonstrates competencies defined for the Analyst through Sr. Analyst levels, plus the following:

Tech Savvy - Anticipates the impact of emerging technologies and makes adjustments. Scans the environment for new technical skills, knowledge, of capabilities that can benefit business or personal performance. Rejects low-impact or fad technologies. Readily learns and adopts new technologies

Resourcefulness - Marshalls resources (people, funding, materials, support) to get things done. Orchestrates multiple activities simultaneously to accomplish a goal. Gets the most out of limited resources. Applies knowledge of internal structures, processes and culture to resourcing efforts.

Customer Focus - Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.

Drives Results - Has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve goals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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