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E-COMMERCE ACCOUNT MANAGER

Amazon Focused

Seattle, Washington-Preference is for candidates who are local to the Seattle area for weekly in-person meetings as needed.

Remote candidates will be considered

Direct Hire

ALTA IT Services has a direct hire position for an eCommerce Account Manager to support a national reseller of consumer products, and small appliances. The primary responsibility is creating and managing the customers' digital experience on the Amazon eCommerce platform. The role involves working closely with brand partners, the Director of eCommerce, and design teams to ensure the success of e-commerce initiatives.

RESPONSIBILITIES:

• Analyzing eCommerce sales data, key performance indicators (KPIs), and business performance metrics to generate reports and communicate key findings to stakeholders.

• Staying updated on eCommerce industry trends, best practices, and platform dynamics to develop strategies aligned with business objectives.

• Acting as the main point of contact for customer inquiries and concerns related to orders placed on eCommerce platforms, handling returns, exchanges, and refunds according to policies.

• Resolving disputes with retail and marketplace partners, raising support tickets, and seeking resolutions for customer disputes or account-related matters.

• Collaborating with brand partners to develop pay-per-click (PPC) advertising strategies, conducting keyword research, creating ad copies, optimizing bids, and monitoring campaign performance for maximum return on investment (ROI).

• Assisting with new product launches by analyzing product features and creating search engine-optimized copy.

  QUALIFICATIONS:

• Bachelor's degree in business, finance, accounting, marketing, or a related field.

• Proficiency in Excel.

• Strong collaboration skills, self-motivation, excellent communication skills, and the ability to meet deadlines in a fast-paced environment are also required.

• At least one year of experience working with the Amazon eCommerce platform. Familiarity with conducting keyword research and SEO principles, and experience in setting up and managing PPC advertising campaigns across the Amazon platform.

  SALARY: $75,000 to $80,000 range annually, plus benefits

  For consideration, please contact Melissa McNally via mmcnally@altaits.com

  #M2

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.