Job Information
BDO USA, LLP Dynamics 365 Customer Engagement Consultant in Seattle, Washington
Job Summary: To support our double-digit growth goals, BDO Digital seeks a Senior Consultant in the Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy, software selection and implementation, in addition to Business Transformation and Operational Excellence efforts. The individual in this role will support discovery, requirements gathering, process documentation, configuration, and implementation management of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), HCM (Human Capital Management), and other related business applications functioning as a key resource for our clients spanning finance, product distribution, manufacturing, job costing, field service, marketing, sales, service, and reporting. Job Duties: Strategy, Requirements & Selection: Participates in defining needs for existing and new EBA solutions Documents existing enterprise business applications, related business processes, and personas impacted Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements Develops representations of recommended future state options for evaluation by clients Develops scorecards for evaluation of candidate business applications Creates dashboard presentations of quantitative and qualitative scoring of candidate options Supports Technical Leads and Developers by providing functional clarifications and setting expectations with team and client Solution Functional Design: Performs functional (business process) solution design in business applications (ERP, HCM, CRM, & related) contexts, to provide maximized business value and delivers strong business agility while meeting applicable requirements and constraints Consulting: Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations Program & Project Management: Supports management of business applications implementations Documents and maintains project milestones, phases, elements, and budget Supports monitoring of project progress by tracking risks, actions, issues, decisions, and other activities as directed Provides references for users by writing and maintaining user documentation; providing help desk support; training users Implementation and Support: Functional support of ERP solutions and related technologies Documents, socializes, and triages issues, defects, and change requests Performs systems configuration tasks (but not coding/development) as appropriate Provides on-going support during project implementations and post-go-live support Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors Travel, as needed Other duties, as required Supervisory Responsibilities: N/A Qualifications, Knowledge, Skills and Abilities: Education: High School Diploma or GED AND six (6) or more years of industry experience with Professional Services, ERP systems, Accounting systems, or Human Capital Management (HCM) systems, required; OR Bachelor's degree AND three (3) or more years of industry experience with Professional Services, ERP systems, Accounting systems or Human Capital Management (HCM) systems, required Experience: Three (3) or more years of business process analysis or business application education or experience, required Three (3) or more years of experience or education with ERP, HCM or CRM Product, preferred Some client facing best practice consulting experience, preferred Software: Microsoft Visio, PowerPoint, Word, and SharePoint, required Experience with one or more ERP/CRM/HCM Solutions technology, required: M