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The Salvation Army Divisional Social Services Director in Seattle, Washington


The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Terms of Reference:

The Divisional Social Services Director will discharge the duties and responsibilities of the office consistent with the principles, standards and mission of The Salvation Army, and in keeping with sound social work ethics, values and compassion for people. He/She understands that The Salvation Army’s mission includes a message based on the Bible, a ministry motivated by the love of God, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Responsible to: Divisional Secretary for Program

Location: Base office at DHQ, with the ability to regularly visit programs around the Division. Part time telework.

Compensation: dependent on experience + vehicle

Purpose of position:

The development and supervision of competently delivered Social Services with targeted problem solving, continuous quality improvement, and sustainable innovative responses to challenges and needs consistent with mission.



  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

  • Ability to grasp, push, pull objects such as files, file cabinet drawers and reach overhead

  • Ability to operate a telephone and fax machine

  • Ability to operate a desktop or laptop computer

  • Ability to lift up to 25 lbs. (usually file boxes)

  • Ability to access and produce information from a computer

  • Ability to understand written information

  • Ability to communicate clearly both verbally and in writing

  • Ability to drive TSA vehicle throughout the Division.

Technical skills:

  • Proficiency in Windows 95 and higher as implemented

  • Ability to produce written documents with minimal clerical assistance.

  • Ability to read and understand written documents and contracts

Professional skills:

  • Ability to independently plan and implement daily activities

  • Ability to work well in team setting with other professionals

  • Awareness of current social services issues and responses

  • Ability to negotiate within and without The Salvation Army

  • Ability to think creatively and strategically.

  • Ability to articulate, defend and give leadership in the context of The Salvation Army’s values and mission

Education/ Experience:

  • Minimum of MSW or comparable master’s level preparation

  • At least 7 years’ experience in developing and delivering social services, at least 3 of which were at administrative level.

  • At least 3 years’ experience with The Salvation Army’s delivery of social services.

  • Working background in community development with collaboration component essential.

Definition of Responsibilities:

  • To consult with and advise corps officers, program and institution directors, and DHQ staff on matters pertaining to social service ministry, giving emphasis to appropriate and effective delivery of service.

  • To track, participate and implement appropriate responses to social services issues.

  • To evaluate social service program operations, use of personnel, facilities and resources.

  • To participate in strategic problem-solving approaches as the social services representative, which will include analysis of current information, gathering of additional information, preparing written documentation for other team members as appropriate, and participating in goal settings sessions with the unit/corps and DHQ representatives.

  • To identify and implement as appropriate research-based responses (such as United Way evaluations, best practices), including examples such as community asset building, developmental assets for families, youth, seniors, VA and homeless.

  • To lead the United Way application and evaluation process for King County.

  • To coordinate representation of The Salvation Army on key coalitions in King County, working with the Seattle Social Services Director. To serve as TSA’s representative on the EFSP Board in King County, if assigned.

  • To coordinate and support in-service training for social services staff, including the annual Divisional Social Services Conference.

  • To oversee and participate, with Seattle Social Services Director and DHQ staff support, the quality of Christmas response to client requests.

  • To implement continuous quality improvements for social services throughout the division.

  • To review and oversee the government contracts, including consultation and implementation.

  • To serve as co-chair for Divisional Program Council with the Divisional Program Secretary.

  • To attend divisional and local meetings that are requested by Divisional leadership or field leadership.

  • To train and coordinate in person and virtual trainings on subject that pertain to social services and shelters for social services managers, directors, staff, volunteers, and officers.

Direct Supervision:

  • Administrative Assistant

  • Pathway of Hope Managers

  • Wellsky Manager

  • Contract Compliance Manager

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)