Job Information
Nordstrom Director, Product Management - Marketing and Loyalty (Hybrid - Seattle) in Seattle, Washington
Job Description
The Director Product Management for Marketing and Loyalty is a key member of the Nordstrom Product Management team, championing customer experience evolution by delivering key c ustomer m arketing and l oyalty features and functionality for Nordstrom across all platforms. Product Managem ent is responsible for making sure we build the right products and features for our customers and business units. To accomp lish that, product leaders plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio in production, all through excellent collaboration across other Product Management teams, Engineering and Business Stakeholder groups.
This is a highly visible role and requires ongoing partnership to transform how Nordstrom evolves and scales offerings for existing Nordstrom customers. In order to succeed, candidates will need to be collaborative, technical, and results - oriented , while having deep expertise in building marketing and loyalty capa bilities and experiences .
A day in the life…
You will oversee the product strategy for Nordstrom’s marketing, loyalty, and advertising verticals , all while requiring minimal management support and building strong trust with stakeholders :
Develops roadmap strategy, vision, business benefits, and prioritization of goals
Partners with UX, Engineering, and Research on feature design
Partners closely with business stakeholders, down to the CMO level, to deeply understand the needs of the business
Collaborates with peers and leaders across the enterprise to solicit needs, define vision and ensure outcomes align with enterprise priorities and goals
Builds excellent teams through outstanding hiring decisions and direct feedback that supports employee growth
Partners with technology teams to deliver key features and functionality that enhance the customer experience across Nordstrom channels
Conducts data-driven analyses to continuously maintain a pulse on performance and the state of the business
Monitors & identifies customer needs , staying current on industry standards/trends and respond s by making adjustments to the user experience and product roadmaps
Reviews operating practices and procedures, optimizing for efficiency and speed of results delivery
Presents compelling strategies, plans and updates to all levels of the organization, including executive leadership on a regular basis , influencing through meeting presence and the creation of strategy documents
You own this if you have…
8+ years’ experience or equivalent with 5 + years of management experience required , specifically in product management with technology , marketing, or ecommerce company preferred
Undergrad Degree related to Marketing and/or Technology
Ability to inspire others, including demonstrated experience managing and leading strong teams
Technical background and understanding of software development principals
A strong marketing background—you can speak the language of marketers
Knowledge of a/b testing and product experimentation fundamentals
Familiarity with customer data platforms ( e.g. Treasure Data and similar competitors) and audience segmentation
Familiarity with advertising media platforms ( e.g. Criteo , Google Analytics 4, and similar competitors)
Familiarity with architectural and implementation best practices for loyalty platforms
Experience running or designing products for loyalty programs
Experience running advertising platforms or programs
Ability to build relationships cross-functionally with multiple teams from areas such as Analytics, Engineering and User Experience
Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment
Strong interpersonal, oral and written communication skills
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $200,500 - $332,000 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_20-21.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!