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Nordstrom Director Process & Operations Engineering, Supply Chain in Seattle, Washington

Job Description

Nordstrom is committed to being the leader in Omnichannel retailing. We have long recognized the importance of having strong capabilities in both Physical and Digital retailing and we continue to innovate on how we can help our customers LOOK THEIR BEST and FEEL GOOD.

At Nordstrom, we embrace “One Good Way” as a path to efficiency, scaling and speed of implementation. The Director Process & Operations Engineering will lead their team to develop processes and solutions that increase operational consistency across sites, optimizing for the Supply Chain network. Through increasing the level of standardization across the network, this role will enable Supply Chain operations to explore additional technology solutions for routine/repeatable tasks. Additionally, this role will be responsible for unlocking new bandwidth for operational innovations by sharing best practices to remove redundant efforts and put more energy towards solving new problems.

This role resides in the Engineering & Systems organization but has a very strong matrix reporting relationship with the SVP of Supply Chain Operations. This individual will partner closely with Operations leaders to prioritize focus areas to drive improved execution. Improving execution will range from supporting short-term improvements in process path rates or staffing strategies and will extend to long-term recommendations on storage capacity solutions or developing business cases for new automation investments.

A day in the life…

  • Lead field organization of 15+ industrial engineers, spanning 8M+ square feet of distribution, fulfillment, and warehouse space in US and Canada

  • Effectively lead a distributed and matrixed team of individual contributors spread across sites.

  • Responsible for defining, deploying, improving, systemizing and governing standardized processes, best practices, and associated labor standards

  • Lead and own field engineering book of work, in active partnership with Operations leaders, to deliver improvements in processes, facility layout, equipment, utilization of labor, space and capacities, driving greater efficiencies, speed to customer, and reducing costs

  • Partner with HQ Engineering team to lead and develop local site industrial engineering team to identify bottlenecks through workflow optimization and process modeling methods, including use of discrete simulation models to proactively identify, diagnose and provide data-driven solutions to reduce costs, cycle times, and increase asset utilization and performance

  • Using lean/continuous improvement methodology, provide data and analytical information and an operational executable plan to deliver productivity, quality, safety, and cost improvements

  • Actively identify, develop business case/ROI, for top improvement opportunities and provide the appropriate data to gain Operations leadership alignment and support for execution

You own this if you have…

  • Undergraduate and/or Graduate degree in industrial engineering

  • 15+ years of industrial engineering experience

  • LEAN green belt, black belt preferred

  • Strong leadership and interpersonal skills with the ability to work independently and as part of a team

  • Excellent organizational skills

  • Ability to operate with direct and indirect leadership reporting structure, and matrix organization

  • Ability to travel 50%

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away

  • Life Insurance and Disability

  • Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

Nordstrom Careers Privacy Policy:

© 2021 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.


We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.


We treat every interaction as an opportunity to make an impact and deliver excellence.


We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.


We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.


We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!