Outdoor Research, LLC Director, Consumer Technology in Seattle, Washington
Title Director, Consumer Technology
About the Organization About the Organization Since 1981, Outdoor Research has been building award-winning outdoor clothing and gear. We stand behind every product we make with the Outdoor Research Infinite Guarantee- warranty. Find out how we were born from our founder Ron Gregg's research-led approach to problem solving, and discover the origins of our first products in Our Story. Discover our roots in U.S. manufacturing, our legacy in Made in the USA tactical gloves, and our response to the COVID-19 pandemic with the development of face masks and medical-grade personal protective equipment in Protection. Learn about our product processes using recycled materials, how we enforce the safety and wellbeing of our workplaces, and our commitment to all people and the planet in Responsibility. Meet some of our community members who work to create safe, accessible, and equitable outdoor spaces in our Community Partnerships and our Ambassadors. We'd be thrilled to have you join the team and find your Career at Outdoor Research. Outdoor Research Values Curiosity: We are constantly striving to learn and improve ourselves. In our products, as a brand, as a team, and as individuals. Passion: We love what we do and take pride in sharing our work with others. Innovation: We are complex problem solvers. Collaboration: We are better together. Community: We embrace the collective impact we can have from our diverse perspectives; on each other, society, and our environment.
Position Director, Consumer Technology
Location: Seattle, Hybrid - 3 days in-house
About this role
This role is responsible for managing our consumer facing technology and setting the roadmap for the future. The role / team is required to exceed our aspirational goals for the direct-to-consumer business. This will include managing the current state while also setting the organization up for the long-term success in system performance, enhancements, features and modernizing the platform. The leader needs deep understanding / passion for ecommerce platforms and technologies and the enabler it can be for the business, combined with a successful build vs. buy track record. Extensive experience of balancing the realities of today and the foundation building for the future. A strong collaborator internally and a strategic negotiator with external vendors / resources.
Support the Current Platform – Ensure our current consumer technology provides the best customer experience to enable our current business
Trouble Shoot – Work cross functionally and externally to address any urgent issues that arise
Consumer Technology Road map- Develop the plan for future consumer technology migrations and investments to support new customer experiences and aggressive sales growth
Collaboration – Strong collaboration with our internal facing technology team to align data flows and reporting needs
Organization Dynamics - Uphold a transparent creative development process to ensure that all key stakeholders provide input and feedback into key consumer facing technology decisions
Team Dynamics – Uphold and Encourage strong team dynamics within team, making space for professional and skills development.
What you should bring to the table:
Proven expertise in ecommerce platforms, solutions, and system integrations
Strong presentation skills to both internal and external audiences
Proven success in developing and driving change in an organization
Passion for the customer experience, both current and future
Experience leading teams and developing people
Exceptional understanding of business objectives with a proven record of delivering against aspirations
Experience setting strategy, positioning stories and managing project timelines and budget.
Excellent communication skills.
Ability to be flexible within the job to ensure the best processes/systems for smooth completion of all projects
Comfortable collaborating with multiple stakeholder groups and with a high level of transparency.
College Degree in technology or related professional experience
10+ years’ experience in technology fields
What do we bring to the table?
11 paid holidays each year and 3 floating holidays
Paid volunteer time
Comprehensive medical, dental and vision plans
401K with company match
Bouldering wall and work out room
Ron Gregg – annual get outdoors benefit
Employee interest groups including various sports activities and our one and only Fun Force club
Location Seattle, WA
EOE Statement OR is committed to equal employment opportunity and does not discriminate against any employee or applicant for employment in an unlawful manner. Employment-related decisions are made based on an individual’s qualifications without regard to race, sex, color, religion, age, national origin, disability, sexual orientation, gender identity, marital or military status, genetic information, political ideology or other applicable protected class status. This commitment extends to all employment practices including selection, hiring, placement, recruitment advertising, promotion or transfer, rate of pay or other forms of compensation, selection for training, demotion, layoff, or separation. All employment decisions are based upon the qualifications of the individual and the job requirements.
OR supports this commitment with an Affirmative Action Program, which is updated annually. The
objectives of the Affirmative Action Program are to ensure that our team reflects the diversity of our local community. We fully support affirmative action to include women, ethnic minorities, veterans and persons with disabilities throughout our workforce. The OR Affirmative Action Program is available for review by all employees and is maintained in the Human Resources Department.