Job Information
F5 Networks, Inc Desktop Support Specialist II - RP1030410 in SEATTLE, Washington
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Our Employees
Are valued and empowered, collaborative and team-oriented, innovative in their approach, and passionate about their work. They are reliable, trustworthy, and open, with high integrity. They value diversity, are inclusive, and are committed to a global mindset. You will tackle problems, repair relationships, and detail technical interactions related to Windows 11, macOS clients, and our infrastructure systems. To help deliver these services, we are looking for a Desktop Support Specialist with a knowledge of modern end-user computing solutions, including mobile technologies.
Attractions of the Job: As a Desktop Support member, you will assist staff in the Corporate Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines.
Primary Responsibilities
- Respond to approved requests to provide timely support to end users for setting up, installing, delivering, and relocating desktop personal computers (PCs), related equipment, and network connections and access. Perform routine maintenance and hardware/software upgrades to end-user PCs and related equipment.
- Work with end users to help them understand and effectively utilize general PC hardware, software, and network services. Answer questions and guide as needed.
- Utilize defined processes, & procedures to ensure consistent, timely, and reliable end-user support as well as adequate system security, asset tracking, etc.
- Maintain accurate and timely status information; record sufficient resolution summary information when closing or escalating tickets.
- Work closely with other members of the IT organization to help address issues and ensure the free flow of information.
- Provides top-notch walk-up and remote end-user support for basic technology and application questions and problems.
- Ensures all incidents and requests are resolved against SLAs.
- Sets up new and loaner computers for end-users.
- JAMF / InTune package creation administration and support.
- Interface with other Core Services teams to solve complex issues.
- Create / Maintain support solutions and documentation..
- Ensure ongoing communications regarding system issues/activities with all stakeholders: department executives and managers, end users, IT staff, vendors, customers, etc.
- Aid technical staff leads on large complex projects.
Responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Knowledge, Skills and Abilities
Working knowledge of client management systems: Configuration Manager, Jamf, and Microsoft Intune.
Hardware and software troubleshooting: You should understand computer hard