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Robert Half International Desktop Support Analyst in SEATTLE, Washington

Description

The IT Technical Analyst provides desk side and phone support to our client’s Health’s staff and volunteers, which includes installing, maintaining, and troubleshooting hardware and software for all of their Health’s clinic sites, including medical, dental and school-based health center users.

In this position you will:

  • Respond to IT incidents and requests according to priority. Track service requests through our incident management system, closing and notating tickets upon completion. Troubleshoot and resolve hardware, software, and network issues to support end-users either through remote means or on-site at the users' locations.

  • Provide tier 1 application support and account provisioning for Epic electronic health record, practice management, electronic dental record, and ancillary delivery systems (Citrix and VPN) to end users; escalate to clinical support specialists as appropriate.

  • Troubleshoot and provide technical support to ensure that all thin client terminals, PCs, printers, networking hardware, computer cabling, and peripheral equipment are fully functional. Arrange for and perform repair and on-site maintenance as needed, including configuration of new equipment or re-configuration of existing equipment.

  • Coordinate and install software and hardware for clinics. Equipment may also include printers, telecom equipment, and similar devices. Configure advanced system settings and application software at multiple workstations.

  • Conduct one-on-one training with individual users or groups (e.g. Office 365, MS Windows, printing, other specialized software).

  • Update and maintain technical documentation. Understand and follow HIPAA and security requirements.

  • Create network user accounts, user profiles, directory structures, rights and security for accounts, and other login credentials as appropriate.

    Requirements

  • 2-years of experience providing end-user support.

  • Valid WA State Driver’s license and own transportation

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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