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Description

The Global Design team is looking for a creative, innovative, results-oriented Program Manager based in Seattle, WA or Arlington, VA who will be responsible for supporting the Global Design Team, reporting to the Senior Manager, Global Design. This role will support the Design teams across 3 global regions (AMER, EMEA and APAC) and will work closely with the Design & Construction (D&C) team, the Workplace Guidelines & Standards team and the Global Transformation & Insights team.

This role will be responsible for program management of the various initiatives of the Design Team, through the introduction and oversight of tools and schedule tracking, as well as assisting in coordination and content development to ensure standardization, high-quality deliverables and on-time delivery. The Design Team is responsible for a wide range of projects, including Capital Planning, establishing foundational design packages for use by our design partners and vendors, and providing design oversight for new and post-occupancy renovation projects. Over time, this role should gain familiarity with Amazon’s Global corporate workplace portfolio in order to assist in ensuring that our tools and resources are equally applicable regionally. This role will also work with the Workplace Guidelines & Standards team, and the Design & Construction Delivery teams globally.

The successful candidate has experience in design and delivery of corporate workplace – including knowledge of industry benchmarks (both aesthetic and budget specific). The successful candidate will be able to communicate clearly at all levels, and yet is not afraid to dive deep into details. This role works autonomously and creatively in a fast-paced, ambiguous environment, and will be working on multiple projects, most of which have very tight delivery timelines. Attention to detail and ability to inspect issues and processes brings simplified solutions to complex problems is paramount. They should also understand the nuance of being approachable, while at the same time consultative. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.

This role supports our Global team, so may requires travel approximately 10% of the time.

Key job responsibilities

• Oversee and coordinate various tracks of work for the Global Design team, including involvement and coordination with relevant stakeholders, to ensure content consistency, quality, and on-time delivery.

• Strategic partnership with the Senior Manager, Global Design on specific initiatives.

• Work cross functionally with regional peers to ensure a consistent experience for customers, whilst respecting local/cultural nuance.

• Collaborate with GREF partner teams, including Regional Portfolio Management, Sustainability and Environmental Health and Safety, and Travel and Events, to elevate program deliverables and improve the quality of Amazon workspace with a focus on resiliency, efficiency, health, and safety.

• Routinely connect to external industry, professional bodies and communities, ensuring new industry standards, best practices, technology, and innovations are adopted into the program.

About the team

The Global Real Estate and Facilities (GREF) team provides real estate, facilities, and workplace services in over 60 countries. GREF is organized into three pillars: Regional Portfolio Management, Global Centers of Enablement, and Global Centers of Expertise. The Workplace Design and Construction team sits within the Global Centers of Expertise.

The Global Design team shapes design concepts that align with GREF's strategic vision and brand identity, enhancing employee well-being. The Workplace Guidelines team creates, implements, and refines Amazon's Global Workplace Design Guidelines and Standards. The Design & Construction delivery team builds new and refreshed office spaces, labs, production facilities, and more.

Amazon embraces diversity and inclusion through employee-led affinity groups, innovative benefits, and ongoing learning experiences. The team values work-life balance and encourages employees to find their own balance between work and personal lives. Mentorship and career growth are also prioritized, with a focus on knowledge sharing and providing development opportunities.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Bachelor's degree in Architecture, Interior Design, Design, Engineering or related professional experience.

Preferred Qualifications

• 5+ years of design program management experience demonstrating progressive responsibility and increased scope in physical building (design/construction) programs.

• Experience in architecture, interior design, retail development, property development, planning, procurement, facilities management, and/or construction.

• Proven decision making and problem-solving capabilities with strong follow up skills and attention to detail.

• Excellent oral and written communication skills with exceptional ability to translate ideas and thoughts into written documents.

• Continuous learning mindset and commitment to staying up-to-date with industry trends and best practices.

• Familiarity with relevant industry codes, standards, and regulatory requirements.

• Experience working and contributing to building schedules, managing issues/risks, establishing communication plans and stakeholder management.

• Experience escalating issues and anticipating and making hard trade-offs between business and customer need.

• Able to build constructive and effective relationships and use them to maneuver through complex situations.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.