Adobe Inc. Delivery Manager, Adobe Target in Seattle, Washington
Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft alluring and powerful images, videos, and apps, and transform how companies interact with customers across every screen every single day.We're on a mission to hire the very best and are committed to building exceptional employee experiences. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours!The OpportunityAs a Consulting Delivery Manager on the Customer Journey Management Consulting team within the Adobe Customer Solutions organization, you will be responsible for managing a team of delivery consultants and for ensuring quality professional services delivery in consulting engagements. You will drive continuous professional services process improvement and efficiency while establishing high standards for delivery quality. You will recruit and develop consultants and drive utilization goals to ensure target achievement. You will support client success through direct and indirect client engagement. You will also help develop a culture of innovation and serve as a strong champion for change.What You'll DoLead, recruit, and mentor, a team of Adobe Consultants and thus ensure customer success through quality in consulting delivery.Drive continuous improvement of consulting delivery processes, standards, and practices, driving customer excellence.Run client issues by guiding and coaching the team to ensure proper communication, vitality, prioritization, and ownership throughout the experience.Meet and exceed targets around: customer satisfaction, billable utilization, consulting revenue, and margin as well as driving operational excellence.Proactively champion collaboration with Customer Success, Sales, Engineering, Product Management, Technical Operations, and other internal Adobe teams.Organize and conduct enablement sessions to strengthen team with respect to both technical- and soft-skill proficiencies.Lead and inspire a team with positivity and optimism, creating a culture of high expectations, innovation, and achievement.Work with your global counterparts to build a strong practice and collaboratively work on shared goals and initiatives.What You Need to SucceedExecutive leadership skills including the ability to develop, influence, and empower a diverse team to enhance results.Ability to communicate, coordinate, and drive optimal revenue, team productivity, and margin performance.Experience leading and running a large team of office and remote-based consulting team members, within a software vendor is preferred.Minimum of 3-4 years' experience leading Consulting teams.Ability to interact and communicate for impact and change within all levels of an organization both internally and externally, including business and technical stakeholdersConfident ability to lead, collaborate, triage, and make decisions in a fast-paced, changing environment.Shown strength in EQ (emotional intelligence) as well as analytical and problem-solving skills.