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Description

Do you want to help Brand Owners build better brands that customers absolutely love while ensuring the best possible customer experience within the Amazon Store? Do you have the ability to lead seller engagement on strategic brand initiatives to create scalable solutions that help Brands stand out to Customers and build brand equity?

The Brand Experience & Marketing team is looking for a Customer Success Manager who will own and execute key brand-oriented pilot programs to help test out and validate our new program/product ideas that will enhance Brands with brand-building strategies to grow their business at scale.

This role requires a highly analytical mindset as well as curiosity to see out new possibilities. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to adapt to the changing needs and multiply impact with worldwide partners to drive brand building.

The ideal candidate will have strong account management skills, exceptional prioritization abilities, and excellent interpersonal and communication skills enabling them to establish trusted relationships with both internal and external stakeholders. This role should also demonstrate ownership and the ability to navigate ambiguity and complexity and to engage with some of the most influential and aspiring Brands to drive strategic insights and foster mutual success.

If you are interested in growing Amazon’s leading and aspiring brands, and you’re agile, inventive, and an advocate for Brand experience on the Amazon Store, then we’re interested in you.

Key job responsibilities

1. Own key pilot programs to validate our assumption on key brand initiatives such as Brand naming, ABB, HVA, etc.

2. Identify, action, and/or provide advice on how to determine business input and output metrics that drive brand growth and improve the end customer experience. Drive insights through pilot and seller engagement, develop and propose solutions, and test before scaling to broader internal application.

3. Interact and build relationship with multiple stakeholder / business teams to translate ambiguous requirements to execution through creating mechanism to track actions and progress.

4. Support global brand building workstream through workshops, AM trainings, event marketing etc.

5. Develop SOPs, workflows, metrics, reports or other tools to assist global account teams maximize productivity.

About the team

The Brand Experience (BX) organization creates, builds and leads innovation for Brand Owners in the Amazon store. Our growing portfolio of BX tools enable brands to grow their brand awareness, improve their consideration, increase their conversion, and build brand loyalty. We have a broad mix of experience, tenures, and roles within our organization. We strive to create an open environment that allows a diverse set of team members to expand on their strengths and grow in their opportunity areas in order to drive their longer term career success.

Basic Qualifications

• 3+ years of digital advertising and client facing roles experience

• Bachelor's degree

• Experience analyzing data and best practices to assess performance drivers

• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment

• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.

• Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.

• Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.

Preferred Qualifications

• 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience

• Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights

• Proficiency in Mandarin is strongly preferred.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,400/year in our lowest geographic market up to $127,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.