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Northwest Administrators, Inc. Customer Service—Call Center (Remote in WA) in Seattle, Washington

Are you looking for an entry level customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales call center, you could find the career boost you’re looking for! What you'll be doing... At NWA, we pride ourselves in providing exceptional customer service. As a customer service representative for our Pension Services department call center, you are the front line! You will take calls from customers who have questions about their retirement plan benefits. You will: *Timely and accurately answer questions from our customers *Thoroughly document calls in the computer system *Verify and update customer information *Mail various forms and information as required by the customer *Perform a variety of other clerical related tasks and back up the receptionist This position can be remote in WA state. Who you are... *Organized. Able to juggle and prioritize workloads, have strong analytical skills *Communicator. Strong verbally and in writing including interpersonal skills *Service Minded. Passionate about customer service--delivering it like you expect to receive it *Detailed. Attentive to detail with excellent problem-solving skills *Technically Savvy. Proficient with technology, intermediate level with Excel and Word *Bilingual. Fluent in Spanish (highly preferred) If hired, you can expect... *Union scale wages, raises every 6 months, starting at $17.38/hr. up to $22.97/hr. *Medical, dental, vision and Rx *Employer provided/fully funded retirement benefits *Paid leave and commuter/parking benefits *Strong team environment with good work-life balance Equal Employment Opportunity It is the policy of NWA to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, veteran status, citizenship, genetic information or any other characteristic protected by law. NWA prohibits any such discrimination or harassment. https://grnh.se/8235dac22us

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