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McKinstry Customer Service Representative in Seattle, Washington

Edo is an independent company with strategic investment from McKinstry and Avista.Decarbonizing our electricity system is foundational to reducing our collective greenhouse gas emissions. At Edo, we work every day to create an energy system that is reliable, equitable, and carbon-free.The fundamental infrastructure and regulatory compact of our electrical grid were designed for a different time and is hindering our ability to achieve our environmental and economic goals. We cannot solve this problem at the individual building scale - it's not economically or technologically feasible. Edo will empower utilities and built environment leaders through a partnership model that unlocks rapid innovation towards the grid of the future. We must reimagine a physical and virtual grid that connects nodes of prosumers. We will develop the technology and knowledge platform necessary to achieve impact through scale.Here's where you come in: We are looking for a Customer Service Representative to work our night shift starting at 11pm on our growing Edo team located in Spokane. Our opportunity could include Customer Service Representative I, II, or III.Our Customer Service Representatives are essential as they provide vertical sector ownership and support of Active Issue Management Department 24/7/365 operations. This includes the responsibility as a Primary "Help & Service Desk" coordinator for clients and stakeholders processing issue management, providing solution base options, gathering quality documentation, and timely communication. You will support the Active Issue Management leadership with ensuring & measuring operational excellence, continuous quality process improvements, and ensuring completion of special projects.Responsible for and assist with the operational development of vertical sector support.Supports the day-day Active Issue Management and Active Energy Management operations building a cohesive and supportive environment, ensuring consistent customer coordination & service.Reviews & updates vertical or customer service procedures; collects, reviews, & assesses QA or KPI data.Participate in client business operational meetings & reviews, and participates in after-hours rotation for customer and service support.Effectively perform work order management across all horizontal offerings: Maintenance, Service, and Projects.Responsible for the assigned vertical sector or client special projects; supports vertical teams with research, action items, & project oversight or management; provides subject matter Vertical Market expertise.What we would like to see from you: Associate or bachelor's degree or equivalent combination of education and experience1-5 years of experience in complex software systems (Customer services)1-5 years of experience in Help Desk Support2-5 years of experience as Customer Service Represenatives, Call Center or Business OperationsAbility to interact and understand customer pain points, requirements, and business values at all stakeholder levelsAbility to collect, analyze and triage issues in high pressure and deadline-oriented environmentsAbility to join on-call rotation 24/7/365.What's in it for you: represent our most valued asset. By investing in our employees, we are also investing in the ongoing success of our company. We pride ourselves on offering a comprehensive, PeopleFirst benefits package to promote health and wellness, enhance work/life balance and ensure long-term stability for our employees and their families. Some of these benefits include:Competitive pay backed by 401(k) and profit-sharing plans.Comprehensive medical, prescription drugs, vision, and dental.Paid time off.Training and development opportunities.Wellness programs and on-site gyms.Community

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