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HomeStreet Bank Customer Service Representative I, II or III (Part-time 30 hours/week), Retail B in Seattle, Washington

EO/AA Employer including Vets and DisabledQualified applicants with arrest and conviction records will be considered in accordance with legal requirements.Job Description SummaryCustomer Service Representative IPerform a variety of teller services such as processing deposits, withdrawals, and payments. Process automatic transfers and update customer account information. Where appropriate, explore customer needs and cross-sell bank services. Make appropriate referrals to other business units for non-banking products. At all times, provide superior customer service.Customer Service Representative II, IIIThis position is responsible for acquisition, retention and expansion of new and existing customer relationships. The CSR II and CSR III provides exceptional customer service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of HomeStreet products and services. Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts. Perform processing tasks such as making automatic transfers, updating records and balancing. At all times, provide superior customer service.Job DetailsPRIMARY FUNCTIONS:Customer Service Representative ITeller Activities * Provides daily deposit services such as handling deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, and other related matters.* Maintains cash handling within prescribed limits, accurately count, receive and disburse cash, correctly handle mutilated and bait currency.* Balances cash drawer independently, maintain cash over and short record within HomeStreet's compliance policy.New Accounts/Sales Activities * Familiar with all bank products and services. May occasionally be assigned new account responsibilities.* Where appropriate, actively takes advantage of all sales opportunities to cross-sell bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Make referrals to other business units for non-banking products.* Participates in sales programs to generate new customers.* Must sell financial products and services to meet referral goals and performance evaluation/personal goals.* Obtains profitability and personal goals outlined in both incentive programs and performance evaluations.Service Activities * Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR (Seamless, Trustworthy, Attentive, and Resourceful) qualities either in person or on the telephone.* Actively listens to our customers by communicating the customer's value, thereby maintaining a friendly, positive and professional attitude.* Resolves difficult situations using the HEAL guidelines of Hearing out the customer, Easing the tension, Acting to improve the situation, and Leaving a positive impression.* Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special.* Participates in two community events per year.Operational Activities * Performs responsibilities such as filing and maintaining signature cards and certificate copies.* As requested, assists with branch audit functions.* Follows HomeStreet's policies and procedures and all regulatory requirements.* Performs all other duties as required.Customer Service Representative II (in addition to all activities above)Teller Activities * Performs daily teller services such as processing deposits, withdrawals, holds, loan pa

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