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Job Locations US-WA-Seattle Job ID 2025-6062 Overview Charlie's Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce. What we offer: An amazing company culture! Medical/Dental/Vision on the first of the month following hire. ESOP (Profit Sharing) and 401(k). Paid vacations, paid holidays. Pre-tax commuter benefits and onsite parking. Coverage under State Sick Leave. 100% Prepaid College Tuition for employees and their dependents. Employee assistance program (EAP). Additional Compensation Details: $21-$26 per hour Dependent on Experience and Location of Role Potential 90-day performance-based raise Yearly review with possibility of increase based on performance and tenure Responsibilities Schedule Start time is flexible - 6:30am or 7am. The Role The Floral Customer Service Representative provides essential administrative support to Account Managers, focusing on customer service, data management, and sales support activities. This role is essential to the success of the floral department by assisting with entering orders and administrative tasks. The individual will develop skills in product allocation, customer interaction, and data-driven decision-making while ensuring accurate order entry and handling customer requests. Regular inspections of warehouse floral products are required, and the role includes assisting in creating marketing materials and participating in customer meetings to enhance career growth. In addition this person will take customer calls and present the Charlie's Produce standard of quality care that our reputation is built on. Regular attendance and punctuality are essential to the success of this role, ensuring seamless workflow, customer satisfaction, and overall team success. The right candidate will be able to work well together in a team setting for tasks like order allocations, but be also be able to work independantly and be self driven. The floral department works with a primary customer base of retail grocer's and this person should be comfotable in conversing with these types of customers. This is a corporate role and the person who fills it should be comfortable working with teams nationally and not exclusive to the Seattle market. Charlie's Produce is a continuously developing business and we look for people who want to grow within our company long term. Essential Responsibilities Include, but Not Limited To Provide administrative support to Account Managers. Timely and accurate entry of floral customer orders. Take and manage customer orders through phone and email. Handle and process customer credit requests, including coordinating and facilitating product pickups as required. Create stock transfers to other divisions. Staying abreast of market conditions and maintaining favorable relationships with customers and coworkers. Conduct regular inspections of floral products housed in warehouse facilities. Qualifications Required Skills and Experience Minimum 6 months Customer Service Representative or Data Entry experience. Proficient in Microsoft Office products. The ability to display a profound emotional intelligenc