Job Information
Metro Cruise Services Customer Service Pier Agents in Seattle, Washington
Seasonal Customer Service Pier Agents (Part-Time)
Seattle, WA{target="_blank" rel="nofollow noopener"} • MSS - Seattle, WA
Job Type: Part-time
Description
Company: Metro Cruise Services Seattle
*Job Type - *Part-time Seasonal (April -- October)
Job Location: Pier 91 Smith Cove Cruise Terminal Seattle, WA
*Pay Rate: $21.50- $22.00 per hour *
· Are you looking for a part-time seasonal position that offers flexibility, *while *meeting people from all over the world?
· Do you enjoy working in a fast-paced environment working alongside* amazing coworkers?*
· Ready to set sail on an incredible opportunity? Then this is the job for YOU
Summary
Metro Cruise Services is a nationwide, all-inclusive service provider in the Cruise Industry. Our teams are dedicated to delivering excellence in Ground Guest Services to Guests through our industry knowledge, comprehensive training, and local expertise.
In Seattle, our Seasonal Customer Service Pier Agents greet & interact with cruise guests from all over the world. Pier Agents review all required travel documents for check-in, provide pertinent & essential information for boarding & sailing, while assisting all guests in navigating the terminal. Our Teams treat all cruise guests and each other with positive professionalism at all times. Pier Agents are the first & last impression for cruise guests as they embark on their Alaska "Journey of a Lifetime". Our Teams strive to ensure all passengers have an exceptional guest experience as they "Come Aboard" and when going onward with lasting memories and our warm "Bon Voyage".
Requirements
Key Responsibilities
Attend debark and embark staff meetings as dictated by each Brand's start time to understand sailing requirements and destinations for the day.
Assist with set up of pier as needed and break down at the end of the day.
Assists guests disembarking the vessel with locating luggage and completing lost luggage forms, when necessary.
Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
Guides the flow of guests throughout the terminal, including secure areas, walkways, check--in areas, gangways and elevators/escalators.
Guides guests on how they can receive luggage assistance for both debark and embark.
Direct embarking guests to and from security x-ray machines and prepare them for the next phase of embarkation.
Ensure guests are on the correct path for debark or embark and keep guests from entering/exiting through closed or secure areas.
Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
Escorts and monitors guests pending debarking or boarding status or those requiring additional documentation.
Direct guests to or from next available agents processing either in debark (CBP) or during embark (check in agents) to ensure continuous flow of process.
Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
Review and verify validity of all travel documents an