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Description

The AWS Customer Research team is seeking a dynamic Customer Research Manager to join our growing team. This role is crucial in ensuring that our product and marketing teams remain customer-focused by providing deep insights into customer challenges, pain points, and high points. As the Customer Research Manager, you will develop and implement strategies for automating tracking research across multiple research platforms. This involves managing end-to-end operations of high-visibility research projects, ensuring efficient data collection and analysis throughout the process. A critical aspect of your role will be interpreting data, writing comprehensive reports, and making recommendations that inform key business decisions. You'll collaborate closely with external agencies to streamline research processes and data flow, enhancing the overall efficiency of our research operations. You'll be responsible for designing and maintaining dashboards that enable real-time utilization of data and insights across the organization.

The ideal candidate will have a strong background in customer research, with expertise in both quantitative and qualitative methodologies. The successful candidate will have excellent analytical abilities and outstanding project management skills. Experience with automating research processes and working with multiple research platforms is essential. We're looking for a self-starter with strong attention to detail, capable of diving deep into every aspect of a project. The ability to work in a fast-paced and ever-changing environment is crucial. Strong communication skills are a must, experience in designing and maintaining data dashboards is highly desirable. Proficiency in data visualization tools and techniques would be advantageous.

This role offers an exciting opportunity to drive innovation in customer research at AWS through automation, high-impact project management, and strategic collaboration with agencies. The successful candidate will play a pivotal role in enhancing our research capabilities and delivering crucial insights to drive customer-centric decision-making across the organization.

Key job responsibilities

• Develop and implement strategies for automating tracking research utilizing multiple research platforms

• Manage end-to-end operations of high-visibility research projects, ensuring efficient data collection and analysis

• Interpreting data, writing reports, and making recommendations that inform key decisions

• Collaborate with external agencies to streamline research processes and data flow

• Design and maintain dashboards for real-time utilization of data & insights

• Identify opportunities to simplify existing research processes and enhance operational agility

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 7+ years of professional non-internship marketing experience

• Experience communicating results to senior leadership

• Experience driving direction and alignment with cross-functional teams

• Expert-level project management competencies

• Excellent critical-thinking and problem-solving skills

• Experience in both qualitative and quantitative research techniques

• Exceptional written communication skills

• Expert-level project management competencies

Preferred Qualifications

• Expertise in business-to-business (B2B) and technology

• Experience in international research

• Experience in both client and vendor-side positions

• Analytical skills with experience in statistical modeling

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.