Amazon Corporate LLC Custom Billing Analyst in Seattle, Washington
Job summaryAWS has the most services and more features within those services, than any other cloud provider-from infrastructure technologies like compute, storage, and databases-to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.Custom Billing Analyst (CBA) are part of the Custom Billing Solutions (CBS) team within AWS Commerce Platform. The main objective of CBS team is to provide AWS customers the contractually obligated discount accurately; provide excellent customer service and bring about overall process improvement.CBA's are valuable contributors who support monthly operations of pricing and billing programs to specific portfolio of customers by processing manual charges and discounts. They lead external customer calls to discuss billing and reporting needs. CBA's take requirements from these calls; create process, suggest improvements and identify risks. They identify potential customer issues, as well as anticipate and prevent problems. CBA's proactively work with customers and other internal stakeholders that include; Customer Service, Sales, Legal, Finance and Accounting to solve billing and sales revenue reconciliations. They will be managing the timeline and deliverables of projects, focusing on interactions within the team and mentoring others.Work with AWS customers to address billing issues and gather valuable feedbackSupport monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and pricing calculationsProactively identify and implement operational improvements, enhancements, and system customization that meet business requirementsActively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experienceSupport recurring and ad hoc reporting for various internal/external stakeholders2+ years of relevant professional experience - Skills in ExcelVerbal/written communication and presentation skills, including an ability to effectively communicate with both business and technical teamsBachelor's degree required, preferably in business, accounting, or a related fieldAccounting experience with accruals and receivablesExperience with financial contracts and comfortable with contractual languageStrong attention to detail and excellent problem solving skillsAbility to communicate effectively across all functions and levels of the organizationTrack record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projectsStrong quantitative, analytical and organizational skillsHighly organized, have multi-tasking skills, and efficient in ambiguous situations.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.