Kaiser Permanente Coordinated Procedural Scheduler in Seattle, Washington
Schedule coordinated medical and surgical procedures and diagnostic testing involving more than one service, test or provider. Manage the coordinated appointing process and serve as a communication link between patients, affected departments and the practice team. Update patient contact information, ensuring HIPAA compliance, and verify financial information. Provide customer service and manage expectations of patients and staff. Manage block time for surgical and procedural clinics and complete clerical duties and medical forms required. Provide routine patient instruction.
Scheduling: Scheduling of patient appointments, procedural and/or diagnostic/surgery dates that require coordination of multiple providers, services and/or facilities. Coordinates and/or completes all associated forms/surgical packets necessary for the procedure(s) and assures appropriate disposition. Provides routine patient instructions. Updates computer systems and or white boards with the pertinent information. Communicates effectively with patients, the practice team and related departments both internally and externally.
Provides initial financial screening and refers patient to the business office or financial counselor if required. Works with the financial counselor to assure all services are covered and/or financial agreements are in place. Assures referrals are placed through computerized systems in a timely manner. Coordinates with RMS and business office to assure all referrals requiring pre-authorizations are processed prior to procedures being scheduled.
Provides excellent customer service through prompt phone and in-clinic response management. Provides clear instructions, maps and other supportive documents to patients. Acts as a single point of contact for questions and routes to appropriate clinician.
Performs other clerical duties as assigned.
Minimum three (3) years of clerical/administrative health care experience and attention to detail.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Prior use of computer applications with demonstrated expertise in time management and customer service.
Excellent customer service and phone management skills, excellent organization skills, multi-tasking skills, high level communication/problem-solving skills, working knowledge of medical terminology, computer keyboard (Microsoft Office, and relational data bases).
Understanding of medical coverage and financing issues.
Multi step scheduling skills.
Experience in surgical and/or procedural scheduling.
Experience as an LPN, nursing assistant or medical assistant.
Associates degree in health related field.
TITLE: Coordinated Procedural Scheduler
LOCATION: Seattle, Washington
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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