Amazon Corporate LLC Content Developer in Seattle, Washington
Amazon is a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of Customers. Success is measured against the possible, not the probable. For today's pioneers, that's exactly why there's no place on Earth they'd rather build than Amazon.Are you an experienced content professional with a passion for Customers? Do you have the drive to deliver multiple projects on time, every time, with deliverables that exceed audience expectations? Do you thrive in a fast-moving culture where Customer obsession and the ability to think on your feet are highly valued? If so, then Amazon's Heavy Bulky and Services team is looking for Content Developer like you to reduce effort of our Customers and front-line Customer Service Associates globally by delivering high-quality help content.To excel in this position, you will be comfortable in a fast-paced, high-energy environment. You must be used to dealing with tight deadlines and internal stakeholders, and have a proactive approach to problem solving. You will have experience digging into data to discover pain points and developing content strategy that solves those problems. And, most importantly, you have deep expertise in help and support content, including writing, production, and strategy.In this role, you directly affect the experience for millions of Customers for the high consideration and complex products sold at Amazon. You will work on the creation and management of process documentation for support Associates that help Customers address issues. You will work with Program Managers to understand new programs and changes to existing programs to capture all needed processes that will be executed by Associates when supporting Amazon customers, and partner with support teams to gather their feedback and continuously improve the knowledge base.Key Responsibilities:* Drive content projects for their entire lifecycle from planning through post-launch measurement* Find and execute strategies to improve content accessibility, quality, maintainability, and usability* Identify, promote, and implement strategies to improve content development workflow and team efficiency* Continuously interpret metrics to assess content and improve our Customer experience* Build and leverage strong relationships with multiple stakeholders to deliver complex, global projects* Use a combination of data analysis, user research, benchmarking, and content audits to make content decisions and orchestrate content development* Strategize and write content for complex projects impacting Customer experience* Bachelor's Degree or the equivalent in Business, Information Architecture, Digital or Media Communications, or a related discipline* 3+ years of related professional experience* Demonstrated project management experience* Experience working independently in a cross-functional team* Exceptional written and verbal communication skills* Experience with content management systems (DITA-based systems preferred)* Intermediate HTML and XML (XMetaL and Oxygen) skills and experience with publishing toolsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.