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Washington State Consumer Resource Center Supervisor, Program Specialist 5, Consumer Protection Division in Seattle, Washington

Description Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact Kalea Muigai at 360-586-7698. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or * The AGO serves more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor. The mission of the Office is to deliver the highest quality professional legal services to officials, agencies, and citizens of the state of Washington. The Office is comprised of over 550 attorneys and 700 professional staff. Diversity is critical to the success of the mission of the AGO. It is the recognition, respect, and appreciation of all cultures and backgrounds and the fostering of the inclusion of differences between people. Appreciating, valuing and implementing principles of diversity permits AGO employees to achieve their fullest potential in an inclusive, respectful environment. The core values of the AGO are served by a strong commitment to the value of diversity and by promoting an inclusive workplace. For more information about the AGO, we encourage you to review the Office's newest Annual Report which can be found *HERE*. Do you want to be a part of a diverse team that is making a difference? View our *VIDEO* to learn more about the Washington State Attorney General's Office. The Opportunity TThe Attorney General’s Office is recruiting for a permanent full time _Program Specialist 5_ in the Consumer Protection Division, Consumer Resource Center. This position is located in Seattle, Washington. This position is represented by the Washington Federation of State Employees (WFSE). *Positions in King County are eligible for 5% assignment pay in addition to the salary listed above. This recruitment announcement may be used to fill multiple open positions for the same classification, in addition to the position(s) listed in this announcement. The Consumer Protection Division enforces consumer protection laws to help keep the Washington marketplace free of unfair and deceptive practices. It provides information and education to businesses and to the public on consumer rights and issues, and sends out alerts and press releases when consumers or businesses are targets of fraudulent or predatory activities. The Consumer Protection Division also administers the Washington State Lemon Law Program and the Manufactured Housing Dispute Resolution Program. Duties This position is one of two positions that supervise day-to-day delivery of services of the Consumer Protection Division, Consumer Resource Center (CRC). This position is responsible to: * Supervise and direct the day-to-day operations of the Consumer Resource Center and CRC staff * Assist in establishing and implementing policy and procedure documents * Monitor performance metrics * Communicate effectively with other CP Division program supervisors to coordinate service delivery * Supervise program specialist staff providing CRC services to the public. * Ensure approved form letters are used in providing program services * Handle escalated calls, complaints, and constituent correspondence related to all CRC Program services * Effectively communicate with agitated or escalated customers and the public in an effort to de-escalate and resolve issues * Ensure quality and accurate work and work product in overseeing delivery of services and in providing services. * Provide excellent customer service. Qualifications Bachelor's degree and four years of experience supervising a program or working in a call center, customer service center, or customer complaint department, plus supervisory experience. Supplemental Information _APPLICATION INSTRUCTIONS_ In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position: * A letter of interest, describing their specific qualifications for the position; * A current resume detailing experience and education. READ THE FOLLOWING INFORMATION COMPLETELY: * Carefully review your application for accuracy, spelling and grammar before submitting. * You may not reapply to this posting for 30 days. * The initial screening of applications will be solely based on the contents and completeness of the "work experience" and "education" sections of your application in, completeness of the application material submitted, and responses to the supplemental questionnaire. * A resume will not substitute for completing the "work experience" section of the application. * All information may be verified and documentation may be required. *Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures and attributes, can *_AGO employees and volunteers achieve their fullest potential and best advance the goals and mission of the AGO. _ *The AGO is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation/gender identity, age, *_disability, honorably discharged veteran or military status, retaliation or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact Tracy Robinson at 360-586-7693. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or For questions regarding this recruitment or assistance with the application process, please contact Judith Vandergeest at (360) 586-7691 or If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or *Salary: $61,224.00 - $80,292.00 Annually Location: King County - Seattle - Downtown Business, WA Job Type: Full Time - Permanent Department: Attorney General's Office Job Number: 2021-04110 Closing: 5/16/2021 11:59 PM Pacific Agency: State of Washington Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504 Phone: View Posting for Agency Contact Website: