Job Information
Presidio Cloud Support Engineer in Seattle, Washington
Description SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen. WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. THE ROLE: Cloud Services Support Engineer Job Summary: Presidio is seeking a Cloud Services Support Engineer to join our team in a remote capacity. The Cloud Services Support Engineer will work with our customers on their mission-critical applications running on the AWS and Azure public clouds, providing both engineering guidance and technical support. Our team of engineers work hand in hand with our Professional Services teams, providing an end-to-end experience for our customers, and providing opportunities for career growth inside and outside of Cloud Managed Services. One thing about us - we don't like doing the same thing twice: our engineers work to improve our customer experience through automation, so we can continue to solve interesting problems for our customers! Travel Requirements: In this role you will be expected to travel up to 10%. It will be Remote based, with MT and PT working timezones preferred. Job Responsibilities: Provide technical support to our growing number of Cloud Managed Services customers. Assist with the enhancement of the Managed Services platform services via automation. Using engineering operational best practices to provide effective support. Utilize your deep experience and strong problem-solving skills to debug, resolve and provide root causes for complex issues with minimal escalation. Document resolutions to internal knowledge base and support cross training knowledge. Managing intake and escalations to the client and internal teams, troubleshooting, and resolving technical issues and roadblocks. Manage the optimization, redundancy, and stability of cloud systems, including proactive monitoring and management of assets. Required Skills: Experience with Cloud computing toolsets - Terraform, Vault, Packer, etc. Experience with configuration management tools (Ansible, Chef, Puppet). Experience in monitoring setup and configuration, DataDog a plus. Experience with EKS / Kubernetes. Experience in a designated customer-focused support role. Experience providing a personalized support experience with a deeper knowledge of the customer environment. Additional Desired Skills: Programming languages (JavaScript, Python, PowerShell, Bash, JSON, YAML.) DBA related experience is a plus (RDS, SQL, PostgreSQL, etc.) Flexible and willing to work outside core business hours as required, including on call and escalation support. Location covering continental US timezones, MT and PT timezones preferred Familiar with ITSM Education and Experience: Bachelor's or Master Degree in Computer Science or related field 3-5 Years experience working within Cloud Services
ABOUT PRESIDIO Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements. Presidio