University of Washington CLINICAL OPERATIONS ANALYST in Seattle, Washington
Req #: 221947
Department: DEPARTMENT OF MEDICINE
Posting Date: 05/09/2023
Closing Info: Open Until Filled
Salary: $5,500 - $8,250 per month
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf)
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
Department of Medicine has an outstanding opportunity for Clinical Operations Analyst.
Working under the direction of the Senior Director of Clinical Programs in the Department of Medicine, the Clinical Operations Analyst is responsible for executive level support providing a wide range of strategic planning, budgeting, accounting, and complex technical analysis and recommendations for minor and major Department clinical projects. This role provides expert advice and recommendations for systems, processes, and reports to ensure accurate timely financial management of major programs to Department leadership.
The Department of Medicine is the largest department in the School of Medicine (SoM) with over 4,500 staff, faculty trainees and students and an overall annual budget of approximately $520,000,000 consisting of patient care clinical revenue, sponsored research funds, endowment income and gifts, state funds, other self-sustaining activities and affiliated hospital funding associate with the academic programs within the department. The Department of Medicine is ranked as a leader nationally and internationally in clinical care, research, and education and is the largest Department in the UW system. The Department is made up of thirteen subspecialty divisions: Allergy and Infectious Diseases; Cardiology; Dermatology; Gastroenterology; General Internal Medicine; Gerontology and Geriatric Medicine; Hematology; Medical Genetics; Metabolism, Endocrinology and Nutrition; Nephrology; Oncology; Pulmonary and Critical Care Medicine; and Rheumatology. The Department occupies space at multiple sites including University of Washington Medical Center (including Northwest Hospital Campus), Harborview Medical Center (HMC), Veterans Administration Puget Sound Health Care Systems (VAPSHCS), Puget Sound Blood Center, Fred Hutchinson Cancer Research Center (FHCRC), and other rental space in the Seattle area.
The Clinical Operations Analyst must work with faculty and staff throughout the department and frequently throughout the school of medicine. This person will have contact with all levels of management on an occasional basis as related to specific financial concerns. This position requires excellent operational analysis skills, written and oral communication skills, the ability to handle sensitive and confidential information, and project management skills in a multi-task, high-stress environment.
The department’s clinical programs are diverse, offering considerable breadth and depth of expertise in care. Our programs strive to achieve integration with research and training, accelerating the transfer and dissemination of new knowledge.
The department’s clinical programs as a whole have experienced tremendous growth over the past decade in response to patient care needs and medical center program planning. Recent areas of major expansion are FHCC, the Heart Institute, inpatient hospital medicine, and organ care programs such as those for kidney, lung, and liver (including transplantation).
The clinical programs comprise all subspecialties of internal medicine provided at five main sites: UWMC-Montlake, UWMC-Northwest, HMC, FHCC, and the VAPSHCS. In addition, our faculty practice at the Eastside Specialty Center and in University of Washington Neighborhood Clinics. Each practice site has distinctive characteristics and strengths that reflect collaboration with our partners in other departments and in the medical centers.
This position has a direct impact on the integrity and quality of the Department’s clinical programs. This position will not only take great care to ensure that all Department operations are managed in a manner that is reflective of the University of Washington’s integrity and sense of responsibility, but will work to set the standard of excellence in this area. This position will maintain an awareness of, and familiarity with, any policies, procedures and/or regulatory requirements that impact the liability and responsibility of both the Department and the University.
RESPONSIBILITIES: Clinical Programs Administration • Develop and implement clinical programs training intended for new division administrators and finance staff across 13 divisions. Update and revise as needed. • Provide expert guidance and resources on process improvements related to reporting requests and standardization. • Monitor, manage and ensure standards and quality control among the various campuses related to funding requests, program support, and other clinical needs. • Liaise with Divisions on the incentive administration process- helping Divisions model, distributing letters to faculty, reviewing for sustainability/changes, etc. • In partnership with the Department, Divisions and Medical Centers prepare annual agreements for Administrative and Clinical Direct Hospital Funding and track changes between annual agreements. • Independently establish strong working relationships with process partners across the University, including the Department and each respective Division enabling effective communications and workflow. • Manage CFTE reporting and tracking, productivity reviews, and analysis of division incentive plan in conjunction with Division Administrator. Conduct analyses and build clinical activity projections for annual clinical budgeting. • In partnership with the Divisions, develop and identify operational needs to discuss with hospital ahead of productivity asks (rooms, benchmarking, etc.) • Oversee and standardize clinical scheduling system Qgenda across the individual Divisions with program managers/coordinators to ensure timely creation and delivery of clinical schedules, standard reports, targets, expectations. • Partner with Division Heads and Administrators on Division incentive plan payments including semi-annual review of incentive pool and payments, modeling and analysis related to incentive plan changes, etc. • Conduct analysis of clinical shortfall and ramp-up costs related to new hires. • Build programmatic expectations and project growth for Division strategic initiatives.
Departmental Clinical Operations • Partner with clinical programs teams, divisions, and hospital teams to develop SBARs for strategic initiatives. • Collaborate with clinical programs teams to develop and maintain central processes for common clinical roles such as hospitalists and Teaching Associates. • Independently develop and implement a system to track moonlighting funding and trends. • Implement, maintain and consistently evaluate financial reporting systems, reconciliation and management of the procard process, reimbursement and purchasing processes for the Department.
Financial Systems Planning, Analysis and Reporting • Conduct various ad hoc statistical analyses and modeling involving fiscal/budget data. Identify trends, opportunities for growth, efficiencies, evaluations, etc. • Execute complex technical analysis and provide recommendations/strategies for improving fiscal issues. • Identify, resolve and manage conflicting priorities of projects. • Act as key expert and provide financial analysis and planning expertise to the department and to leadership in reference to changing priorities and issues as they arise. • Develop detailed analyses of financial projections and create presentations of strategic financial plans that are used in communications within the department and to outside entities. • Exercise independent judgment, discretion and confidentiality to advise Senior Director and Executive Vice Chair.
Special Projects and Other Duties • Provide services as requested with special projects and other duties as needed
Bachelor’s Degree in Health Care Administration, Finance, Accounting, Clinical Informatics or related field and 3 years’ experience in a healthcare environment and/or clinical programs and demonstrated success in the management of complex programs, activities or units.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS:
• Demonstrated dedication to equity, diversity and inclusion. • Candidates must have a strong understanding of revenue cycle management, clinical finances, team leadership, physician relations, and oral/written communication, team building, systems expertise, collaboration, organization assessment, decision-making and interpersonal skills and staff development skills. • Candidates must also demonstrate a high degree of initiative, financial analysis operational efficiencies and cost containment, and strategic planning. • An in-depth working knowledge of academic institutions and physician’s clinical billing and practice management is ideal for success in this position.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
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