Virginia Mason Franciscan Health Clinic Services Representative Otolaryngology in Seattle, Washington
Clinic Services Representative Otolaryngology
Virginia Mason Medical CenterSeattle, Washington
Requisition ID 221482 Employment Type Full Time Department Otolaryngology Hours/Pay Period 80 Shift Day Weekly Schedule 8:30 - 5:00 Remote No Category Administrative and Clerical
Virginia Mason Franciscan Health brings together two award winning health systems in Washington state – CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
Virginia Mason is seeking a Customer Services Representative in our ambulatory clinic. The Customer Services Representative facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfortable. As a Customer Services Representative you will assist providers in administering health care through telephone answering, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete/timely, and communicating test results and patient concerns in an efficient and timely manner.
Our Customer Service Representatives contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers customer service professionals the chance to focus on what really matters - our patients.
High School diploma or GED
6 months customer service or medical setting experienceor Associates degree.
Professional demeanor with a positive, upbeat attitude
Excellent organizational and interpersonalcommunications.
Detail oriented with ability to multi-task. Capable towork independently with minimal supervision.
Ability to effectively present information an respondto questions from administrative and clinical staff, groups of managers,patients and physicians
- Knowledge of medical terminology
Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that this customer services opportunity with Virginia Mason is one worth taking.
We are an equal opportunity/affirmative action employer.
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External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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