Sound Community Bank Client Success Supervisor in Seattle, Washington
*Sound Community Bank is a great place to be *
Here at Sound Community Bank (SCB) we pride ourselves on taking good care of each other. We believe in family, community, supporting each other and working hard to make dreams come true. A positive force for change, we center on quality service, community partnership and maintaining a good working environment.
We strive to provide effective benefits, training and programs that promote individual growth and well-being. We are committed to being a learning organization, where a knowledge-seeker can continue their education, develop expertise and enhance skills.
When you join SCB you are joining our SCB pod family. We maintain a solid reputation as a great place to be. We aim for everyone to feel supported and included. We aspire to be your employer of choice.
*Sound Community Bank values you as a person. *
- Personal development opportunities and recognition
- Strong benefit selections with dependent coverage available
- Retirement and insurance options
- Competitive Salaries - annual successful review comes with pay increase
- Quarterly Bonus Program
- Tenure bonus program
- Employee special account, loan and mortgage options
- Vacation, Paid Sick, Bank paid holidays
- Birthday and Work Anniversary days off
- Hosted birthday lunch with CEO and CHRO
- Free and discount tickets to attractions, events, sports and more
- Student Debt Repayment, Continued Education and Tuition Assistance
- Raffles with monthly opportunity to drive the SCB orca vehicle - gas included
- Community outreach and charitable donation matching
- SCB pod members with over 30-year careers
*Sound Community Bank is committed to providing a welcoming place for all. *
Diversity, Equity and Inclusion (DE&I) is important to us here at Sound Community Bank. For us, diversity means recognizing, respecting and valuing differences based on ethnicity, gender, color, age, race, religion, disability, national origin, and sexual orientation and identity. Beyond that, it also includes an infinite range of individual unique characteristics and experiences, such as communication style, career path, life experience, educational background, income level, marital status, military experience, parental status and other variables that influence personal perspectives. These life experiences and personal perspectives make us react and think differently, approach challenges and solve problems differently, make suggestions and decisions differently, and see different opportunities. Diversity, then, is also about diversity of thought. The Bank's goal is to create and sustain an actively inclusive community and culture to promote a welcoming and enriching environment for all.
*Sound Community Bank Values *
Our employees are our most important asset.
Community is our heart.
Access and sustainability are critical.
The Client Success Supervisor is responsible for delivering excellent customer service through personalized, efficient, and accurate handling of client needs. Working with 1 to 3 direct reports, they enhance the clients experience by providing exceptional, professional, and consistent service using a video system or providing branch relief coverage. The duties of the Client Success Supervisor include but are not limited to cashing checks, making deposits, and follow-up on client inquiries. The Client Success Supervisor is responsible for identifying referral opportunities and mak