Job Information
Northwest Center Client Success Manager in Seattle, Washington
The Employment Transformation Collective (ETC) from Northwest Center is looking for a Client Success Manager to join our growing Accessibility Partner Service Program. Join our work in the pursuit of building a more accessible workplace inclusive of people of all abilities. If you are looking for an opportunity to play a pivotal role in developing the foundation and expansion of workplace accessibility across diverse industries -- this could be an exciting opportunity! Professionals with disabilities are encouraged to apply. We are committed to meeting your access needs throughout the application process and during employment.
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As the Client Success Manager, you will oversee the day-to-day operations of the Accessibility Partners Service for our Accessibility Partners (APs) and clients. Key responsibilities include managing client relations, supporting APs, ensuring quality assurance, training, and offering active client support. A successful candidate will possess strong skills in employee and client relations, an analytical mindset, and a deep understanding and commitment to anti-ableism and disability justice.
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About ETC and the AP Service
The ETC is a new B2B offering from Northwest Center. The ETC provides businesses with the professional services necessary to create anti-ableist workplaces where all employees can thrive. This includes assessment, consulting, training, and coaching, and our flagship offering: Accessibility Partners Service.
By sourcing, training, and managing Accessibility Partners (AP), the AP Service enables employers to accommodate disabled employees and dismantle barriers to equity. APs provide virtual or in-person workplace support to employees with a range of disability, from vision loss to mobility impairment. APs partner with clients with disabilities by mitigating and circumventing technological and physical barriers to equity.
The ETC and AP Services remove the burden of workplace transformation and accommodation implementation from the disabled employee. Be a part of something new, exciting, and long overdue!
Learn more about our Employment Transformation Collective and The Accessibility Partner service here: *https://etc.nwcenter.org/*{rel="nofollow"}
Schedule: Monday-Friday, Full-Time
*Location: *Remote; Office in Renton, WA
Starting Wage Range: $35.00 - $38.50 per hour | Full Wage Range: $35.00 - $45.60 per hour
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Benefits:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
- 17 Accrued Paid Time Off Days Annually
- 7 Paid Holidays + 2.5 Days of Floating Holiday; 5 Floating Holiday days annually after one year
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Physical Wellness Reimbursement Program - $25 per month
- Student Loan Contribution Program - $50 per month
- Pet Insurance Discount Program
- Highly skilled, dedicated, and collaborative team
- Opportunity for career development with our NWC Mentorship Match program
- Mileage Reimbursement